People Operations Specialist-EMEA

## Your job The Global People Operations Specialist (Tier 1) provides advanced HR operations support, owning complex, sensitive, and high-risk employee cases that require sound judgment, deep system knowledge, and excellent attention to detail. This role operates with a high degree of autonomy and is accountable for accurate, compliant, and timely execution of nuanced HR transactions that have material business, legal, and employee-experience impact. In addition to providing direct employee support, the Specialist serves as a subject matter expert for Tier 1 Associate, helping guide resolution of escalated cases and identifying opportunities to improve processes, controls, and service quality. ## Who you are - Owns high-risk Workday and case transactions requiring a high degree of accuracy across onboarding, offboarding, compliance, and confidential HR operation - Apply professional judgment when policies, systems, or precedent are unclear - Autonomously determine the appropriate course of action for cases that fall outside standard Tier 1 workflows. - Solve problems that do not have documented workflows, requiring investigation, root-cause analysis, and cross-team coordination. - Validate approvals, documentation, and downstream impacts to prevent financial, legal, or reporting errors. - Proactively identify process gaps and system inconsistencies. - Support training, documentation, and continuous improvement efforts. - Meets accuracy, compliance, and SLA expectations - Maintains specialized knowledge on employee matters, assisting them with questions & necessary transactions ## Who we are - Requires a minimum of 2 years of related experience. - **HRIS & Data Management (Workday):** Proficiency in navigating and executing complex transactions within HRIS platforms (specifically Workday) spanning onboarding, offboarding, and data compliance. - **Analytical Problem Solving & Root-Cause Analysis:** Proven ability to autonomously investigate ambiguous, undocumented cases, identify core process gaps, and develop effective resolutions. - **High Attention to Detail & Quality Assurance:** Exceptional accuracy in validating sensitive employee documentation, approvals, and data entries to mitigate financial, legal, and reporting risks. - **Cross-Functional Collaboration:** Excellent relationship-building skills to effectively coordinate across diverse, downstream teams (e.g., Payroll, Legal, IT) and Tier 1 support channels. - **Case Management & SLA Adherence:** Experience managing escalated employee inquiries, prioritizing complex workloads, and consistently meeting strict Service Level Agreements (SLAs). - **Process Documentation & Training Support:** Ability to translate complex workflows into clear standard operating procedures (SOPs), training materials, and documentation to support continuous improvement. ## Our mission As the world’s number 1 job site\*, our mission is to help people get jobs. We strive to cultivate an inclusive and accessible workplace where all people feel comfortable being themselves. We're looking to grow our teams with more people who share our enthusiasm for innovation and creating the best experience for job seekers. (\*Comscore, Total Visits, March 2025) ## Salary Range Disclaimer The base salary range represents the low and high end of the Indeed salary range for this position in the given work location. Actual salaries will vary depending on factors including but not limited to location, and experience. The range(s) listed is just one component of Indeed's total compensation package for employees. Other rewards may include quarterly bonuses, Restricted Stock Units (RSUs), a Paid Time Off policy, and many region-specific benefits. Compensation may also vary based on where a role is performed, as work locations are grouped into geographic pay tiers to reflect cost of labor differences in different geographic markets. Candidates can view geographic pay tiers by location on our career site (https://www.in…