People Operations Partner

About us GoCardless is a global bank payment company. Over 100,000 businesses, from start-ups to household names, use GoCardless to collect, manage and send bank payments through Direct Debit, real-time payments and open banking. With US$130bn+ processed annually across 30+ countries, we handle recurring and one-off payments without the chasing, stress, or expensive fees. Our end-to-end payment platform also features AI-powered solutions to improve payment success and reduce fraud, alongside connections to over 350 platforms businesses use everyday. We are headquartered in the UK, with teams and operations spanning North America, Europe and Asia-Pacific. The role We’re looking for an enthusiastic and motivated People Operations Partner to join our People Operations team. In this role, you'll support our global employees with various people-related processes . You'll ensure that all business-as-usual activities related to onboarding, offboarding, payroll, and benefits are completed accurately and on time with exceptional customer service. Reporting to the People Operations Manager based in London, you will be responsible for a variety of day-to-day activities within the People Operations Team. You should be eager to learn and reliable as you handle various processes and support the team amid busy and shifting priorities. You’ll gain exposure to various People projects and initiatives aimed at enhancing employee experience, along with opportunities for process improvement and automation. What excites you Ensure a smooth and customer focussed experience in all people operations processes and, including coordination with internal stakeholders, and external providers, and handling employee queries. Delivering insightful analysis by skillfully handling data, helping work better and making smarter decisions. Leading initiatives for process improvements and identifying process gaps, while designing effective solutions. Continually refreshing our internal procedures and guides, ensuring they are crystal clear and user-friendly, making your work life smoother and more enjoyable. Having a passion for technology and an aptitude for creative problem-solving, and seeking innovative solutions. Support Global Mobility cases where required, helping navigate the process in line with the in country regulations and company policy. What excites us Previous knowledge and experience in HR Operations/ Generalist or Specialist role Strong focus on accuracy and a commitment to maintaining high standards in all People processes A proven track record in initiating and implementing process improvements. Experience in thriving within a fast-paced environment. Creative and curious mindset that brings ideas to life Good communication skills Providing exceptional customer service to employees and stakeholders Ability to work independently and ensure the accuracy of information before entering it into systems. Previous experience in global mobility is a plus but not essential The qualities we'd like to see Agile and Adaptable : ready to navigate change with ease and flexibility in a dynamic environment. Proactive "Make It Happen" Attitude: eager to bring innovative ideas to the table Comfortable with Ambiguity : able to find clarity and direction in uncertain situations. Data-Driven : proficient in data manipulation, with attention to details Self-starter: always ready to take the initiative and help other team members Inquisitive Learner : inherently curious, consistently seeking opportunities for personal and professional growth. Resilient: demonstrates resilience in the face of challenges, maintaining a positive outlook. Good Communicator: ensures clear and open communication. Tech-Savvy: Passionate about leveraging technology Kind: Treat all colleagues with respect and understanding. Team Player: committed to fostering a supportive team environment and contributing to collective success. Base salary range: €20,000 - €30,000 (annual gross). Base salary ran…