People Operations Manager

Hover helps people design, improve, and protect the properties they love. With proprietary AI built on over a decade of real property data, Hover answers age-old questions like “What will it look like?” and “What will it cost?” Homeowners, contractors, and insurance professionals rely on Hover to get fully measured, accurate, and interactive 3D models of any property — all from a smartphone scan in minutes. At Hover, we’re driven by curiosity, purpose, and a shared commitment to serving our customers, communities, and each other. We believe the best ideas come from diverse perspectives and are proud to cultivate an inclusive, high-performance culture that inspires growth, accountability, and excellence. Backed by leading investors like Google Ventures and Menlo Ventures, and trusted by industry leaders including Travelers, State Farm, and Nationwide — we’re redefining how people understand and interact with their spaces. Why Hover wants you Every great employee experience starts with strong operations behind the scenes, and that's where the People Operations Manager comes in. You'll serve as the operational backbone for the People Team — the connective tissue between people technology, cross-functional partners, and the employee lifecycle. You'll take ownership of the systems and processes that support every employee from their first day to their last, bringing intention to how we approach our tech stack, automate workflows with AI, and create meaningful moments along the way. You are an employee advocate who cares deeply about the experience you help create, and you'll have real room to grow — from owning today's core operations into specialized people programs like performance, total rewards, or engagement as you build your skillset. You will contribute by You'll own the day-to-day mechanics of HR Operations, administering payroll processes in partnership with Finance and managing benefits enrollment and Hover's yearly Open Enrollment. You'll drive onboarding and offboarding from end to end, ensuring every new hire and departure is handled with care and compliance. You'll keep our people systems clean, connected, and working for us — identifying opportunities to automate manual work and using AI tools to move with efficiency. Along the way, you'll take ownership of problems before being asked, and you're not afraid to lead change when a process needs to evolve. Onboarding & Offboarding: Own onboarding and offboarding logistics end to end, ensuring every new hire and departure is handled with compliance and a strong employee experience. Benefits & Leaves: Administer benefits programs, leaves of absence, and Hover's annual Open Enrollment, partnering with vendors to keep programs compliant and employee-centered. Payroll & People Systems: Administer payroll processes in partnership with Finance, and maintain and optimize our HR systems, identifying opportunities to streamline and automate. Employee Support: Serve as a go-to resource for employee questions, managing our ticketing system through Jira and meeting defined SLAs. People Programs: Partner with the broader People team to support programs like compensation, performance management, and engagement. Data & Reporting: Maintain accurate people data and build reporting that gives leaders visibility into key operational and lifecycle metrics. Your background includes 3-5+ years of experience in HR/People Operations Experience administering benefits and Open Enrollment Experience managing leaves of absence and employee lifecycle processes (onboarding/offboarding) Experience with HRIS, payroll, and ticketing systems Comfort using AI tools to build or improve HR automations or workflows Excellent written and verbal communication skills, attention to detail, and a track record of taking ownership of problems and driving process improvements Nice-to-haves Strong Excel/analytical skills, with comfort turning HR data into insights Experience supporting compensation and equity operat…