People Business Partner

About Us Observe.AI is the AI Agents platform for customer experience, designed to help organizations deliver faster, smarter, and more efficient customer service at scale. The platform enables businesses to deploy specialized AI Agents that autonomously execute work across the full CX lifecycle—from handling customer conversations to supporting frontline teams and optimizing operations. Each AI Agent is purpose-built for a specific role, equipped to understand context, make decisions, take action, and continuously improve outcomes. This allows organizations to increase resolution speed, elevate service quality, and reduce operational costs while empowering your frontline team to focus on higher-value work. Built on a CX-native foundation, Observe.AI helps leading brands like DoorDash, Affordable Care, Signify Health, and Verida improve customer satisfaction, boost agent productivity, and deliver consistent, scalable performance across every customer interaction. Why Join Us You’ll play a pivotal role in shaping how employees experience our company at every stage of their journey at Observe.AI. This is a high-impact, high-visibility role where you’ll work closely with leadership to drive talent strategy, elevate the employee experience, and modernize people practices through innovation and AI-enabled initiatives. If you thrive in fast-moving environments, enjoy building meaningful employee experiences, and love turning insights into action, this role offers the opportunity to make a lasting impact across the organization. What You’ll Be Doing Supporting new hire onboarding programs and orientation experiences that create strong employee connections, accelerate ramp-up, and reinforce company culture Partnering cross-functionally and business leaders to ensure seamless employee experiences Managing employee engagement, including milestone programs, employee swag, culture-building efforts, and workplace experience initiatives Supporting employee relations matters by partnering with leaders on coaching, documentation, performance improvement, feedback conversations, and sensitive employee situations with professionalism and discretion Acting as a strategic advisor to leaders on talent planning, organizational effectiveness, workforce trends, and people-related challenges Supporting and evolving performance management practices through manager enablement, coaching, calibration support, and continuous development conversations Coordinating learning, development, and manager enablement programs, including training logistics, content updates, and knowledge management Contributing to organizational transformation and innovation initiatives, including programs that leverage AI and modern tools to improve employee experience and operational effectiveness What You'll Bring To The Role BA/BS in Human Resources, Business, Communications, Organizational Psychology, or a related Social/Behavioral Science field MA/MS in IO Psychology, HR, Business, or a related field preferred 3–5 years of experience in an HR Generalist or HR Business Partner role, ideally supporting GTM or client-facing teams Experience supporting employee relations matters, including coaching, documentation, and performance conversations, with a high degree of professionalism and discretion Experience supporting or coordinating learning & development, onboarding, or manager enablement programs Experience in a high-growth or start-up environment (Series B–D) strongly preferred Why You'll Love It Here Competitive compensation including equity: Market-aligned base pay, performance incentives, and meaningful equity ownership Excellent medical, dental, and vision insurance options: Comprehensive medical, dental and vision benefits for employees and eligible dependents Flexible Paid Time Off: Our unlimited, flexible PTO policy empowers you to take the time you need to recharge, maintain balance, and perform at your best. Additional Time to Recharge: 10 company holidays, an annual…