PEGA COE Lead

**Position Title: Pega Center of Excellence Lead** **Location: Remote; Travel to DMV area up to 25%** **Other Considerations: U.S. Citizen or Permanent Resident (Required)** **POSITION SUMMARY** We are seeking a Pega Center of Excellence (COE) Lead to support the Department of Veterans Affairs (VA) Digital Transformation Center (DTC). In this role, you will serve as the technical program manager lead for Pega, responsible for driving delivery, managing risk, and leading the Pega team in support of VA mission systems. You will oversee architectural governance, platform operations, and program strategy while ensuring alignment with program objectives and contractual requirements. This role requires a strong combination of technical understanding, program leadership, and team management, with the ability to guide both the team and the customer toward effective, scalable platform outcomes. The role is primarily focused on leadership of the Pega capability, including team performance, proactive risk management, and customer guidance, in addition to technical alignment. The successful candidate will demonstrate proactive leadership, strong risk awareness and predictive risk management, structured execution, and the ability to lead a Center of Excellence with accountability, clarity, and urgency. **RESPONSIBILITIES** - Provide technical and strategic leadership for the Pega platform, ensuring alignment with enterprise architecture, business objectives, and governance standards - Lead platform delivery, sustainment, and operations, ensuring reliable, secure, and scalable solutions - Establish and maintain governance processes, delivery standards, documentation, and operational procedures - Manage program risks, dependencies, and issues, proactively driving mitigation and escalation when needed - Oversee release management, platform performance, monitoring, and continuous improvement initiatives - Lead and mentor cross-functional teams, fostering accountability, collaboration, and professional development - Drive Agile delivery practices, resource planning, prioritization, and execution of program objectives - Serve as the primary customer and stakeholder liaison, providing strategic guidance, status updates, and executive-level communications - Ensure compliance with contractual requirements, security standards, and organizational policies - Develop and execute a long-term roadmap that supports platform growth, operational excellence, and business transformation goals **QUALIFICATIONS** **Clearance** - Must be able to obtain and maintain the appropriate VA background investigation and PIV credential required to perform the role. **Education (LCAT Required)** - Bachelor’s Degree in Computer Science, Engineering, or a related technical discipline is required. Additional relevant experience may be substituted for education in accordance with contract guidelines. **Experience** - Minimum of 7–10 years of experience overseeing the delivery of enterprise software platforms, digital transformation initiatives, or large-scale technology programs, with responsibility for coordinating technical teams, managing dependencies, mitigating risks, and driving successful outcomes - Demonstrated experience leading or overseeing platform delivery across development, test, and production environments - Experience working in large-scale, enterprise IT environments, including cloud platforms - Demonstrated ability to communicate effectively with technical teams, stakeholders, and leadership, including presenting platform status, risks, and recommendations - Experience preparing and delivering structured reporting on platform performance, risks, and operational health, including forward-looking insights - Proven experience supporting or leading platform lifecycle activities, including deployment, monitoring, incident response, and continuous improvement - Experience identifying, managing, and escalating technical and delivery risks in complex, multi-team e…