Pediatric Medical Assistant

## Description **Fair Haven Community Health Care** FHCHC is a forward-thinking, dynamic, and exciting community health center that provides care for multiple generations at nearly 130,000 office visits in 17 locations. Overseen by a Board of Directors, the majority of whom are patients themselves, we are proud to offer a wide range of primary and specialty care services, as well as evidence-based patient programs to educate patients in healthy lifestyle choices. As we grow and are able to bring high-quality health care to more areas that need access, we continue to put our patients first in everything we do. The mission of FHCHC is “*To improve the health and social well-being of the communities we serve through equitable, high quality, patient-centered care that is culturally responsive*.” For over 50 years, we have been a health care leader in our community focused on providing excellent, affordable primary care to all patients, regardless of insurance status or ability to pay. Fair Haven is proud to have a diverse and motivated team of professionals who are constantly seeking ways to enhance and improve the health and well-being of all patients. We believe that everyone should have access to high-quality medical and dental care, regardless of ability to pay. **Job purpose** Medical Assistants work with clinicians and nurses to provide high quality, cost effective medical care to patients in a patient centered medical home that is consistent with Fair Haven Community Health Center (FHCHC) policies and missions. **Duties and responsibilities** - Anticipate the needs of the patient and clinical team, prepare patients in an efficient manner ensuring a smooth, consistent workflow. - Prepare patients in advance of seeing the clinician as appropriate based on the visit type, chief complaint and clinician’s preference. - Perform tasks related to the visit that may include: documentation of chief complaint, review of medications and allergies, vital signs, completing preventive health screenings based on the age and sex of the patient, perform lab testing and/or procedures with a clinician order or per standing orders. - Answer and document incoming patient calls and respond to patients under the direction of the nurse and/or clinician. - Assist with administrative tasks as needed for patient care including but not limited to completing patient forms, scheduling patient appointments, and scanning patient information into EPIC. - Perform interpreting services (if qualified as a Spanish Language Interpreter) - Perform other necessary duties as required by FHCHC to achieve the goal of providing excellent primary health care in a patient centered medical home. - Participate in pod functions such as huddles and pod meetings. - Participate in team and departmental meetings. - Ensure patient confidentiality and safety per FHCHC policy. - Adhere to all health, safety and infection control protocols/policies. - Provide excellent customer service and culturally competent care. - Functions as an effective and competent team member, demonstrates ability to work effectively in a team environment. - Portray a pleasant and respectful attitude when: communicating with coworkers, patients, and internal and external clients; accepting direction and delegated tasks; and receiving constructive criticism. - Engage in performance improvement activities and act as an agent of positive change by looking for innovative ways to improve processes and advance clinical excellence. - Positively represents FHCHC in all internal and external encounters. **Direct Reports** None **OSHA Status** Category I—Increased Risk Position Potential exposure to hazardous waste and blood borne pathogens, clinical settings **Physical requirements** Physical Demands: Requires walking, bending, sitting, standing, writing, reading, telephone use, data input into computer, pulling medical records, Mental Demands: Ability to cope with continual changing priorities under potentially…