Pediatric Community Health Worker

Spanish required. General Description The Pediatric Community Health Worker (CHW) will provide care coordination, health education and navigation, and resource referral services that are medically necessary for HPSM’s infant and toddler members, as well as family members. This includes connecting members to primary care providers, addressing social determinants of health (SDOH), and providing or coordinating access to other needed services to improve members’ physical and mental health. The CHW will act as a liaison collaborating directly with primary care offices, social services, and the community to facilitate access to services and improve the quality, health equity, and cultural competence of service delivery. The CHW will play a critical role in improving the health and well-being of members by using their knowledge of the member’s community and common lived experiences. This is an in-person, field-based position that requires employees to travel from the HPSM offices to member’s homes and other locations (e.g., medical office, county offices, etc.). Qualifications The following represents the typical way to achieve the necessary skills, knowledge and ability to qualify for this position: Education and Experience CHW certification or experience pathway (at least 2,000 working hours as CHW or case manager). If experience pathway, candidate must obtain CHW certification within eighteen (18) months of hire. Associate or bachelor’s degree in justice or social services (e.g. public health, psychology, social work, sociology) with at least 1 year providing direct services to a Medi-Cal population, families, or in a field-based setting required. Must have relevant lived experience that connects the CHW to the served population. This includes, but is not limited to, incarceration, military service, pregnancy, disability, foster care, homelessness, mental health conditions, substance use disorders or surviving domestic or intimate partner violence and exploitation. Lived experience may encompass shared race, ethnicity, sexual orientation, gender identity, language, or cultural background with one or more groups in the community for which the CHW is providing services. A valid CHW certificate must include completion of a curriculum that attests to demonstrated skills and/or practical training in the following areas: communication, interpersonal and relationship building, service coordination and navigation, capacity building, advocacy, education and facilitation, individual and community assessment, professional skills and conduct, outreach, evaluation and research, and basic knowledge in public health principles and social drivers of health (SDOH), as determined by the Supervising Provider. Certificate programs must also include field experience as a requirement. Skills Bilingual fluency in Spanish is required to effectively communicate with our diverse member population. Intermediate proficiency in Microsoft Office Suite applications, including Outlook, Word, Excel, and PowerPoint and use of computers. Advanced motivational interviewing skills. Knowledge Extensive knowledge of Medi-Cal benefits and the managed care CHW benefit. Working knowledge of San Mateo County or other community resources available to Medi-Cal members. Extensive knowledge of Personal Health Information (PHI) privacy and security requirements and best practices for maintaining confidentiality of health information. Abilities Ability to synthesize important information shared during in-person or virtual visits into a standardized note format. Ability to navigate complex systems of care and simplify steps for referrals and follow-ups. Ability to encourage member autonomy via the teach back method to gauge understanding. Licensure/Certifications A valid CHW certification is required or the ability to obtain CHW certification within 18 months of employment is required. Driving Verifiable, clean DMV record and ability to travel to various locations throughout Ca…