PC Support Technician

*The City of Rochester welcomes applications for:* **PC Support Technician** **Technology** *The City of Rochester is committed to a community where all members feel a sense of belonging. We commit to recognizing the diversity of our community members, listening to **ALL** voices and providing equitable services to create an inclusive place to live, play and work.* *We believe **EQUITY** should be at the center of all our work. We strive to represent our community in our teammates, as we know that diverse and inclusive teams are more innovative, and have an empowering impact on the work, progress and culture of our community.* ***It takes us all working together****.* **Nature of Work:** As a PC Support Technician, you would respond to requests via phone, email, and in person to support departments across the City of Rochester with their IT needs. This would include work with installs, supports, troubleshoots, and maintaining IT resources in the assigned areas, software, and hardware. This role is responsible for evaluating and resolving requests, documenting requests with relevant information, and if needed escalate requests to other members of the Information Technology team. **Work Schedule:**This role is regularly scheduled to work Monday through Friday 8:00am to 5:00pm to support general operations at the City of Rochester. This position is part of a regular weekend rotation. **Pay:** The 2026 starting wage is $32.94 per hour with a maximum pay rate of $40.62 based on successful performance and time in the role. **Benefits:** This position is eligible for benefits offered by the City of Rochester. Please check out the benefits tab at the top of the page for more details. ***To have your application considered for the first round of interviews, please apply by Monday, July 13, 2026 at 11:59 PM CST. Applications will be accepted until the position is filled.*** **The City of Rochester will not sponsor or transfer visas for this position including F1 OPT STEM.** **Install and maintain personal computer systems and related equipment and application and operating system software:** - Maintain, configure, install, troubleshoot, and upgrade personal computer hardware and related equipment. - Install software such as client applications, operating systems, etc. - Replace when necessary, operating system and personal computer and related equipment. **Serve as troubleshooter for personal computer hardware and software problems:** - Investigate and resolve problems with hardware and related equipment including printers, scanners and/or software. - Provide high quality customer service assistance and provide expert and creative solutions to problems. - Follow up on problems and ensure that they are resolved in a timely manner to customer satisfaction. - Create and maintain procedural documentation and assist in end-user provided training. **Maintain inventory of computer hardware and software.** **Education** An Associate's degree from an accredited computer science, computer technology, computer networking, computer/management information systems program or closely related field. **AND** Three (3) years of experience with Information Technology tasks such as installing and maintaining hardware and software and providing technical support for operating systems and various software applications such as Microsoft Office. **OR** An equivalent combination of education to successfully perform the essential duties of the job may be substituted for the required amount of experience. If this work interests you but you are unsure if you meet all the job requirements listed above, please apply anyway! Your experience is likely more applicable to the role than you think, and the City is interested in candidates who can bring not only technical expertise but a variety of lived experience to the team. **Licenses and/or Certifications** Valid driver's license **Desirable Qualifications** Experience with help desk and software deployment solutions…