Payroll Account Manager

### About Tesseon Tesseon is Paycor's Premier Partner and a growing leader in the Payroll and HR Services industry with over 30 years of proven success. We give organizations of every size tailored payroll and HR solutions backed by exceptional client support. Our reputation is built on unmatched client satisfaction. ### Position Overview Tesseon is seeking an experienced Payroll Account Manager to own a book of client accounts as their named, long-term point of contact. This is the depth role on our service team. You handle account-level setup in Paycor, run complex and off-cycle payrolls, guide clients through platform questions, resolve escalated issues, and protect the client relationship over the long term. You work primarily in Paycor and carry your accounts against time-based service targets. ### Compensation and Benefits - Competitive hourly rate: $30/hr- $35/hr - Comprehensive benefits package (Medical, Dental, Vision, STD, LTD, Life, HSA/FSA, and 401k with match) - Fully remote within the United States ### Key Responsibilities - Own a portfolio of assigned client accounts as their primary Account Manager and long-term relationship owner - Handle account-level configuration in Paycor following standard operating procedures: bank and ACH setup, time, earnings, deductions, and other account changes - Process complex and higher-level payrolls and off-period payrolls that fall outside the regular schedule - Guide clients through migration questions and platform how-to questions - Scope, build, and deliver custom reports - Own new service requests - Manage retention and satisfaction - Investigate and resolve escalated issues, fixing them or routing them to the right team - Serve as backup on the client phone line behind the front-line support team - Keep every client request in a clear, tracked state and meet first-response, resolution, and client-satisfaction targets ### Requirements - Proven, hands-on Paycor experience, including running payroll, account setup, and reporting in the Paycor platform - Strong payroll background with 3 or more years processing multi-state payroll, including complex and off-cycle runs, garnishments, PTO and accruals, and earnings and deductions - Excellent customer service and account management, with a proven track record owning client relationships and de-escalating and resolving client issues - Multi-state payroll knowledge and comfort with the full account lifecycle - Accuracy and follow-through under deadline, and comfort working in a tracked, service-level-driven environment ### Preferred Qualifications - Experience in a payroll service bureau, multi-client, or PEO environment - FPC or CPP certification - Background at a major payroll or HCM provider (ADP, Paychex, Paycom, Paylocity, Paycor, iSolved, or similar) - Familiarity with a support or ticketing tool such as Zendesk ### Why Tesseon You would own real client relationships, not sit in a call pool. Account Managers at Tesseon are the named point of contact their clients trust, backed by a full service team and a track record of more than 30 years. If you know payroll deeply, know Paycor, and take pride in taking care of clients, this is a role where that shows.