Payments Support specialist

At Finyard, we’re a global team of engineers, data scientists, marketeers, and financial experts, passionate about technology and innovation. We’re all about bringing revolutionary software services to people all around the world, and have been since 2018. Our mission is to innovate by launching modern software solutions in the FinTech space, giving users around the world simpler and quicker ways to transact and manage their investments. We are committed to ensuring every product we release is in service of our users, so that as we grow, so do they. How you are going to make an impact 🛠 Processing client requests related to payments (deposits, withdrawals, payment status) escalated by the first line of support Checking the status of transactions in the administrative panels and interacting with payment providers (using a template) Initiating manual crediting or rejection of a transaction according to the regulations Request and check POP (Proof of Payment) if necessary Recording actions in internal systems Timely transfer of non-standard cases to senior colleagues from Payments Preparation of a shift report describing processed requests and identified problems Monitoring the status of payment channels, recording failures Discover your Fit 🪄 Basic understanding of payment systems (deposits/withdrawals, bank transfers, e-wallets) Attention to detail, responsibility Confident PC user, experience with CRM, admin panels and Google Sheets English — from Intermediate level (for reading system messages and correspondence) Ability to work night shifts or on a shift schedule Will be a plus: Experience in fintech or in a support/payments operations position Knowledge of payment systems Skills in working with ticket systems (Intercom)