Payment Operations Specialist

Zeely AI is an all-in-one AI-powered marketing platform that helps small businesses and marketing teams grow and achieve their business goals. The platform enables users to create high-quality ad creatives, UGC videos, viral content, banners, and more, as well as launch effective paid and organic campaigns on Facebook and Instagram. In simple terms: we’ve made the world’s best AI marketing tools accessible to everyone — tools that were previously available only to large brands with expensive marketing teams. Numbers that speak louder than words: - 4 years on the market = a stable, profitable company backed by top-tier international investors - 4× growth over the past year - 1,000,000+ businesses already use Zeely, and the number is growing rapidly every day - Top 3 in its category in the U.S. market - 160+ team members - Markets: U.S. + worldwide We are not a startup searching for product-market fit — we are scaling what already works. And that comes with a different kind of challenge. We are looking for a proactive, business-oriented Payment Operations Specialist who will take ownership of our payment infrastructure and billing operations. In this role, you will be responsible for monitoring and optimizing payment performance, improving acceptance rates, managing relationships with payment providers, and ensuring smooth billing operations. Your Key Responsibilities: Payments Infrastructure Management - Ensure the stable operation of the payment infrastructure and maintain high payment processing quality - Work with the payment orchestration platform and support its effective configuration - Manage the implementation of new payment methods, providers, and payment configurations Payment Provider Management - Build and maintain effective relationships with payment providers, acquiring banks, and other vendors - Coordinate the resolution of operational issues, incidents, and payment processing problems - Drive and support initiatives aimed at improving payment performance - Monitor provider performance and evaluate their effectiveness Payments Performance Optimization - Analyze acceptance rates and key payment decline reasons - Identify opportunities to improve payment conversion and implement optimization initiatives - Analyze retry logic performance and optimize payment recovery strategies - Monitor key payment metrics and ensure their ongoing stability Billing & Recurring Payments - Administer and maintain the billing system - Ensure the smooth operation of recurring payments, subscriptions, and billing flows - Analyze the impact of billing changes on payment performance and customer experience Data-Driven Decision Making - Analyze payment data and provide actionable recommendations to improve payment processes - Prepare regular reports on core payment KPIs - Collaborate closely with Product, Finance, Risk, and Engineering teams to deliver payment-related initiatives What we’re looking for: - 3+ years of experience in Payment Operations, Payments Management, or Billing Operations - Strong understanding of the online payment lifecycle, card processing, and billing systems - Hands-on experience working with payment orchestration platforms (experience of working with Solidgate is an asset) - Experience configuring payment routing and a solid understanding of payment routing strategies - Experience working directly with payment providers and resolving operational payment issues - Experience optimizing payment conversion and improving acceptance rates - Hands-on experience with recurring payments and subscription-based business models - Good understanding of key payment metrics (including acceptance rate, decline rate, and retry logic) - Strong analytical mindset with the ability to make data-driven decisions - Proficiency in Excel; SQL knowledge is considered a plus - High level of ownership, proactivity, and excellent communication skills Nice to Have - Experience with data visualization tools (Tableau, PowerBI) - Experience in…