Payment Operations Representative

**Imagine being part of a company where your growth is valued and your journey is supported. Imagine yourself at Langley Federal Credit Union, where we're dedicated to shaping a meaningful path together. You belong at Langley.** *Langley Federal Credit Union is one of the 100 largest credit unions in the United States with over $5B in assets and over 400,000 members. We are constantly growing and have recently expanded to neighboring states and other parts of Virginia.* Langley is committed to being the best place you will ever work, and it all begins with our comprehensive employee benefits package, which includes affordable [medical, dental, and vision](https://www.langleyfcu.org/careers/benefits) plans in addition to: **Investing in You:** - Educational Assistance, encompassing books, lab fees, registration costs, and more. - Support for Student Loan Repayment. - Abundant Career Growth Opportunities. **Time Off That Matters:** - Generous Paid Vacation that starts accumulating from day one, progressively increasing with every five years of service, up to a maximum cap. - Celebrate 13 Paid Holidays, including your birthday and the day following Thanksgiving; enjoy Floating Holidays too! - Paid Sick Time for all team members. **Financial Security:** - Highly competitive 401K plan featuring a 6% company match, with immediate vesting with a ROTH IRA option. - Company-covered short- and long-term disability insurance. - Complimentary Life Insurance and the choice of additional Voluntary Life Insurance. - Flexible Health Care and Dependent Care benefits. # Langley Federal Credit Union is currently hiring for a **Full Time Payment Operations Representative** to work a Hybrid from our City Center office, located in Newport News, VA. **Job Summary:** The Payment Operations Representative serves as the primary resource for the Payments area within the Operations department. The Payments Representative offers expertise and support for staff and members and serves as Subject Matter Experts for organizational projects. They are required to understand applicable regulations and requirements to meet compliance standards. Reviews and completes a variety of requests received from staff and members within identified service level expectations. **Essential Functions, Duties, and Responsibilities:** Completes necessary functions of the Payments area of the Operations department. • Processes moderately complex ACH and wire transactions in compliance with federal regulations, internal guidelines, and within established deadlines. • Process and complete ACH Origination requests. • Repairs and processes check and remote deposit capture items for posting. • Reviews and determines outcome of all Payments exceptions in accordance with applicable compliance rules and regulations. • Review and process fraud and forgery claims and adjustments for all payment channels in accordance with applicable network compliance rules and regulations. • Balance settlement and activity for general ledger accounts. • Submit and approve files to the Federal Reserve. • Review and process service cases pertaining to member requests. • Apply and communicate knowledge of regulatory requirements, practices, and changes to legislation. • Fosters teamwork by professionally interacting with peers, supervisors, vendors, and Langley employees. • Provides internal and external members impeccable service by phone, Customer Relationship Management cases, Online Banking messaging, and email. • Participates in continued education in accordance with applicable federal, state, and industry laws, regulations, and guidelines. **Qualifications:** • Two years of experience with a financial institution required. **Targeted Pay Range- $17.64 - $21.78** **Competencies:** • Service Champion – Adopts a service orientation, building trusting relationships and delivering value for associates, members, and communities. • Langley Ambassadors – Demonstrates a passion for Langley’s vision, encouraging…