Payment Operations (New Grad)

## About Column For companies building financial technology and transforming the financial services space, the biggest bottleneck to their growth and innovation is often the underlying banks and infrastructure stack they rely on. We have spent our careers founding and scaling companies like Plaid, Square, Meta, Blend, and Affirm, and have seen this problem firsthand — builders and developers needing to partner with traditional banks, and creating API and abstraction layers over the patchwork that is the bank, its core, and many other vendors. All of this results in a complex (and often expensive) banking supply chain involving a user, fintech, BaaS middleware provider, bank, core and the Federal Reserve. At Column, we set out to simplify and fix this. We are a bank and a software company built from the ground up, offering builders and developers technology-forward banking solutions that cut out the hundreds of vendors, middleware providers, and abstraction layers. This means a safer, more transparent, and less costly banking supply chain. Come build with us! ## **The opportunity** Payment Operations is a critical pillar of delivering a best-in-class banking experience for our customers. As an early member of this growing team, you’ll help scale Column’s payment operations function—from developing robust internal processes to providing white-glove support for payment-related customer requests. You’ll be directly responsible for investigating and resolving issues across ACH, wires, checks, international payments, Real Time Payments “RTP”, and FedNow, while partnering with internal teams and other financial institutions to ensure timely and accurate resolution. This is a high-impact, cross-functional role with the opportunity to influence how we build a modern operations function from the ground up. Success in this role looks like using technical prowess to create scalable systems, continuously improving efficiency and service quality, and becoming a subject matter expert in Column’s payment rails and infrastructure. This role reports to the Head of Solutions Engineering and is based in our Presidio office in San Francisco (3+ days/week in-person). **What you’ll do** - Design and implement systems to optimize, automate, and scale our operational workload using technical skills like Retool, SQL, Python, and Javascript. - Operate and continuously improve Column’s end-to-end payment operations processes, spanning ACH, wire, RTP, FedNow, and checks. - Manage the payment operations queue—triaging, investigating, and resolving both customer and external bank inquiries. - Develop and maintain key performance metrics and dashboards to track the health and efficiency of operations. - Partner with Engineering, Business, Compliance, Risk, and Customer teams to ensure consistent, accurate, and compliant resolution of issues. - Document processes, playbooks, and internal knowledge to enable onboarding and future scale. - Contribute to ongoing risk management by identifying operational risks and suggesting process or tooling improvements. **What you’ll need to be successful** - Bachelor’s degree - preferably in Computer Science, Data Science or related field - Lightweight technical skills (SQL, Javascript, Python) with an aptitude to learn quickly - Familiarity with NACHA operating rules, wire transfer standards, and payment processing concepts. - Strong written and verbal communication skills; able to engage confidently with both technical and non-technical stakeholders. - Highly organized and able to manage competing priorities in a fast-paced environment. - Strong customer empathy and a bias for action—you're energized by solving problems for customers and fixing broken processes. - Excited to roll up your sleeves and build from scratch, with minimal oversight. ## **What you’ll get from us:** - 🏥 Comprehensive health, dental, and vision plans, including options that are 100% covered by Column for you and 100% covered for your dependents!…