Patron Services Part-Time Center for the Arts

**These are non-student positions that are not available for Virginia Tech students, please refer to the Center for the Arts website for student hiring information: https://artscenter.vt.edu/about/careers.html** **Job Description** Part-Time Patron Services positions perform a variety of customer service and administrative tasks in support of events at the Center for the Arts. Typical work may include box office staffing, ushering, and/or visual arts gallery supervision. Positions require strong customer service and interpersonal skills, evening and weekend availability, punctuality, and good computer skills. Responsibilities may include: - Answer patron questions about performances, ticketing processes, performance seating, gallery exhibits; engage and assist patrons as appropriate. - Provide assistance to patrons with special accommodation needs. - Consult departmental managers promptly for efficient and attentive problem resolution. - Process ticket sales, ticket distribution, and ticket scanning according to established procedures. - Conduct box office and/or theater opening and closing procedures as directed. - Track attendance, perform minor upkeep tasks, and report equipment and building maintenance issues as needed. - Process cash, checks, and credit cards in accordance with departmental and university procedures. - Maintain confidentiality regarding patron transactions and interactions. - Assist with patron emergencies and building evacuations as needed. - Monitor patron movement and displays to minimize risk to persons and property. **Required Qualifications** - Customer service experience. - Experience working as part of a team. - Proven record of punctuality. - Willingness and ability to work evening and weekend hours. - Strong customer service and communication skills. - Strong computer skills. **Preferred Qualifications** - Performing arts theater experience. - Experience using automated ticketing systems. **Pay Band** 1 **Overtime Status** Non-Exempt: Eligible for overtime **Appointment Type** Regular **Salary Information** $16 **Hours per week** 10-30 **Review Date** 7/24/2026, Applications reviewed as received **Additional Information** The successful candidate will be required to have a criminal conviction check. **About Virginia Tech** Dedicated to its motto, *Ut Prosim* (That I May Serve), Virginia Tech pushes the boundaries of knowledge by taking a hands-on, transdisciplinary approach to preparing scholars to be leaders and problem-solvers. A comprehensive land-grant institution that enhances the quality of life in Virginia and throughout the world, Virginia Tech is an [inclusive community](https://nam04.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.inclusive.vt.edu%2F&data=05%7C02%7Cmichelleh%40vt.edu%7Ce4a9fd37a7d74803b26208ddcf953bad%7C6095688410ad40fa863d4f32c1e3a37a%7C0%7C0%7C638894962046860349%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=wQ1HOnFsi5ngKmzTL4JRIjYf706XwTNtW9kGsLsF4WM%3D&reserved=0 "Original URL: https://www.inclusive.vt.edu/. Click or tap if you trust this link.") dedicated to knowledge, discovery, and creativity. The university offers more than 280 majors to a diverse enrollment of more than 36,000 undergraduate, graduate, and professional students in eight [undergraduate colleges](https://nam04.safelinks.protection.outlook.com/?url=https%3A%2F%2Fvt.edu%2Facademics%2Fdepts-colleges.html&data=05%7C02%7Cmichelleh%40vt.edu%7Ce4a9fd37a7d74803b26208ddcf953bad%7C6095688410ad40fa863d4f32c1e3a37a%7C0%7C0%7C638894962046881337%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=jlfDj7LQa7G8KTln1Q92BQEF4NP3Gr42nHN8QQukmK8%3D&reserved=0 "Original URL: https://vt.edu/academics/depts-colleges.html. Click or tap if you trust this link."), a [school of medicine](https://nam04.safelinks.protection.outlook.com/?url=https…