Patient Services Team Lead

**JOB SUMMARY:** Patient Service Team Leaders, under the direction of the area supervisor, ensure that daily work of the Patient Service Centers (PSCs) and In-office Patient Services Technician (IOPSTs) are completed accurately and on time. The person in this position maintains a safe and professional environment for patients, clients, and employees and provides administrative and training support to the supervisors. The person in this position functions as the backup to the area supervisor. **JOB RESPONSIBILITIES** **ESSENTIAL FUNCTIONS:** - Ready to travel to a client location within a designated region with short notice. - Assist supervisors with the implementation of Standard Operating Procedures (SOP's) for patient services in accordance with PathGroup guidelines. - Function as back up for the Patient Services Supervisor as necessary and carry out duties in his/her absence. - Coordinate the work of patient services technician in the Patient Service Centers and In-office Patient Services Technician (IOPSTs) to assure that production is consistent and service levels are maintained. Play an important role in the dissemination of information to employees. - Responsible for training, coaching, and providing input on the performance evaluation of the phlebotomists. Assist in relocating, opening new facilities as necessary. - Perform site visits as assigned, and document findings. Assist with QA (quality assurance) audits. - Greet customers appropriately. Treat all customers in a courteous manner. - Ensures all field phlebotomy and PSC specimens are collected accurately and on time. - Collects specimens according to established procedures. Properly explains in a clear but courteous manner the process of the venipuncture (blood drawing) and or other specimen collection (ex. urine or fecal) as required. Reduces patient anxiety by providing a calm environment for patients before, during and after the collection process. - Disposes of blood or other biohazard fluids or tissue, in accordance with applicable laws, standards, or policies. Disposes of contaminated sharps, in accordance with applicable laws, standards, and policies. - Completes requisitions accurately within Pathconnect and/or other PathGroup computer applications. - Enters patient, specimen, insurance, or billing information into the computer. Requires attention to detail to maintain high level of accuracy. Communicate with clients to confirm handwritten orders, verify test(s) ordered, obtain accurate billing information, i.e. diagnosis codes, UPIN information, etc. - Researches test/client information utilizing lab computer system. - Matches laboratory requisition forms to specimen tubes. Label, centrifuge, split, and freeze specimens as required by test order. - Package specimens for transport. Stores specimen sample according to required temperature, places samples in appropriate collection container/ tube, accurately labels, follows different procedures as outlined by specific to protocol deemed necessary for transport to maintain integrity of the specimen. Demonstrates proficiency of proper collection methods and proper processing of all specimens. - Maintains required records and documentation. - Prepares schedules with minimal overtime for employees and floaters to be submitted to the supervisor for approval. - Assist with time/attendance entry of employees. - Maintains daily records and all appropriate PSC/IOPSTs Patient Services logs. - Assist with the compilation of monthly statistics and data. - Performs basic clerical duties, i.e. filing, faxing, and preparing mail. The person in this position is required to perform electronic data entry. - Approves time in attendance software by noon on the Monday following the end of the pay period. Submits accurate expense and travel logs on Monday for the week prior or as directed by management. - Demonstrates organizational commitment. - Adheres to departmental and company code of grooming and dress code and lab coat p…