Patient Services Specialist for Broadway Medical in NE Portland

**Make an Impact at The Oregon Clinic! Premium Benefits, Competitive Pay, and Inspiring Purpose** Join us at The Oregon Clinic as a full-time (32 hours per week) Patient Services Specialist. Work alongside a collaborative team of patient-focused colleagues and physicians in our thriving Broadway Medical Clinic in Northeast Portland. Each patient receives the highest value care tailored to their needs. Every person at TOC makes a difference in our mission of delivering world-class care with kindness and empathy. As a member of our team, you have the opportunity to make a valuable impact within the local community and our ecosystem of care. By providing patients and internal and external stakeholders with a consistent, efficient, and easy experience, you’ll help ensure that patients at The Oregon Clinic Broadway Medical Clinic receive the highest value care tailored to their needs. **Using excellent customer service and communications skills, your primary duties in this phone-based role include:** - Responsible for checking in and out new/established patients. - Promotes efficient physician scheduling and patient access by properly scheduling and rescheduling patients’ appointments according to all office protocols and physician requests in an efficient and timely manner. - Obtaining and completing insurance information. - Answering phones on multi-line system. - Processing of incoming and outgoing referrals and electronic fax submissions. - Updating registration and EMR records as needed. - Managing multiple work queues (pre-registration, appointment requests, and referrals). - Excellent communication with clinical teams to ensure patients are handled appropriately and in a timely manner. - Other duties as assigned. **Salary:** Hiring range, based on experience and credentials: - Level I: $19.59 - $26.51 per hour. - Level II: $21.55 - $29.16 per hour. - Level III: $23.71 - $32.07 per hour. **Workdays: This role is located at the Broadway Medical Clinic in Northeast Portland. Typical hours are 32 per week, Monday-Friday (8:00 am - 5:00 pm), with a weekday off TBD. A half-day commitment on Saturday (7:30 am - 12:30 pm) will be needed approximately once every two months.** **Qualifications that support success in this role are based on education, experience and values including:** - Minimum of one (1) year of previous medical front office experience is required. Pediatrics, pediatrics behavioral health, internal medicine, dermatology, and/or adult behavioral health healthcare experience is a plus! - Prior Electronic Medical Record (EMR) experience is preferred. Epic experience is a plus! - Knowledge of medical terminology and office procedures. - Familiarity with insurance requirements and referral processes. - Demonstrated ability to initiate, work independently, and effectively multitask. - Excellent phone skills and customer service skills. - Excellent attendance and work ethic. - Positive attitude and desire to be a team player. - Ability to communicate professionally and effectively with patients, physicians and other team members. - A commitment to patient-focused care, privacy, and safety. This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities, and working conditions may change as needs evolve. **Make an impact in patient-focused healthcare.** Look forward to coming to work and feel good about the work you do - apply today! **Premium Benefits:** - **Healthcare:** Employee is 100% covered Medical, Dental, and Prescription Insurance - **Financial Wellbeing:** Generous 401(k) plan and Flexible Spending Account options - **Work-Life Balance:** Paid Time Off plus 9 paid holidays annually - **Wellness Support:** Robust wellness program and employee assistance services - **Commuter Benefits:** 70% of Tri-Met transit pass covered - **Additional Perks:** Employee discounts and optional benefits like Pet Insurance **Patients and peers recognize The O…