Patient Services Representative (PSR), Behavioral Health

| **Remove before posting:** **Position Family:** **Support Services** | **Wage Range: $23.75 - $28.51 hr** | | --- | --- | **Who We Are:** SAC Health empowers our patients and their families to live vibrant and healthy lives through culturally responsive, exceptional care. Patient-centered, whole-person care. Our unique, full scope, team-based approach is what makes SAC Health the provider of choice for patients. Top-Tier Patient Satisfaction Scores | Largest Teaching Health Center FQHC | 11 Locations offering 44 Specialties | NCQA Patient-Centered Medical Home Level 3 Certified Multi-Site Approved for NHSC & NCLRP loan forgiveness programs - **NHSC/Nurse Corps/STAR/Pediatric Specialty | HPSA Scores:** Primary: 17 | Dental: 25 | Mental: 20 **What We Are Looking For** The Patient Service Representative (PSR), Behavioral Health perform as the frontline gatekeepers - as they gather critical patient information at the start of the patient visit and set the stage for the remainder of the encounter. Works under the supervision of the area supervisor to manage patient check-in and check-out duties, greets patients, answers phones, verification of patient demographic information, determine the correct insurance attach to visit, collects appropriate documentations, collects copays, post all patients charges and cashiering processes within policy, appointment scheduling and assigned clerical responsibilities. The job requires exceptional communication, customer service, organizational, interpersonal skills and ability to work with minimal supervision. All activities must be conducted in a confidential, professional, and personable manner. Performs other duties as needed. ***Schedule**: 5 days per week, 8hours per day **|** **Location**: [City], CA* **ESSENTIAL FUNCTIONS AND DELIVERABLES** - Supports and implements the organizations vision, mission and values. Maintains a high-level of customer service with patients and their family members, staff, and providers. - Cultivates and encourages a culture centered on compassionate service, customer service and strong accountability. - Establishes priorities and strategies for completing daily tasks, ensuring all responsibilities are promptly fulfilled in timely manner. - Performs all job functions in a professional, courteous, and timely manner. This includes all electronic communication platforms. - Performs timely and accurate patient registration and patient flow tracking in accordance to our health center procedures. Determines and verifies patient program/insurance eligibility requirements. Registers patients by verifying that patient's record is up to date and accurate. Makes appropriate changes in computer system and on electronic health record. - Collects payments and co-pays from patients; obtains authorizations for credit card transactions. Applies payments and adjustments to patient accounts in the computer system accurately and reconciles daily reports. Adheres to payment collection policies and procedures. - Ensures patient completes required forms, obtains necessary signatures, and accurately enters patient information for registration. - Provide information for all inquiries both in person and by telephone regarding clinic fees and payment programs for uninsured patients. Determine appropriate program or payer source for each patient checking in based on complex criteria including medical services needed, family size and income. Interview patients for sliding fee scales. Providing applications and screening patients as needed. Determine amount of discount and utilizing federal poverty guidelines. - Demonstrates the ability to identify the patients account via date of birth or name search; creates accounts for new patient appointments; and verifies and updates demographic information. Knows and follows eligibility requirements and verification processes for coverage programs. Enters confidential personal health information and financial information into EMR accurately. Complie…