Patient Services Representative PRN

At Des Moines University Medicine and Health Sciences you will make a meaningful contribution to the dynamic future of medicine and health sciences. The **Patient Services Representative (PSR) PRN** serves as a key member of the clinic team, delivering exceptional customer service and supporting patients throughout their care journey. This role helps ensure a positive patient experience while supporting efficient clinic operations and continuity of care. **What you’ll do:** Patient Experience & Customer Service - Serve as the first point of contact for patients, visitors, students, and callers by providing professional, courteous, and compassionate customer service; answer and direct calls, respond to questions or concerns, and maintain a welcoming, organized reception area. Scheduling & Patient Access - Maintain provider schedules by scheduling, rescheduling, and coordinating appointments, follow-up visits, and wellness exams to optimize patient access and clinic efficiency. - Register patients, maintain demographic information, verify insurance eligibility and benefits, obtain referrals and prior authorizations, and ensure required forms and documentation are completed and accurately maintained in the EHR. Check-In, Check-Out & Revenue Cycle Support - Complete patient check-in and check-out processes, collect and reconcile patient payments, prepare deposits, and assist with insurance follow-up activities and patient billing inquiries. Administrative & Clinical Support - Prepare clinic schedules and visit documentation; manage medical records, referrals, and outside documentation; maintain accurate records in the EHR; and provide administrative support to providers, students, and clinic staff. Teamwork & Organizational Responsibilities - Collaborate with providers, students, leadership, and team members; maintain HIPAA compliance and patient confidentiality; participate in required training and meetings; support process improvements; and perform other duties as assigned. **What we are looking for:** - High school diploma or equivalent required. - Associate degree or post-secondary education in healthcare, business, or a related field preferred. - One year of customer service or administrative experience required. - Exceptional customer service, communication, and interpersonal skills with a patient-centered approach, professionalism, and confidentiality. - Strong organizational skills, attention to detail, and the ability to effectively manage multiple priorities while using Microsoft Office and EHR systems. - Commitment to and alignment with DMU’s mission and values. \*To see the full job description go to Position Description at the bottom of this posting. **Total Rewards:** Our employees are what make DMU special, so we treat them well! Our Total Rewards reflect this commitment. Qualified faculty and staff enjoy a generous employer contribution toward the medical plan, 10% retirement match, flexible work arrangements, community service time, tuition assistance, professional development funding and access to wellness facilities with programs that promote a well-balanced lifestyle. Visit www.dmu.edu/employment to learn more about our benefits. DMU is proud to offer employees generous benefits and perks, paid time off, free use of wellness facilities and a host of employee engagement and recognition programs throughout the year. **About:** Founded in 1898, Des Moines University Medicine and Health Sciences is a premier medical and health sciences institution comprising three colleges — the College of Osteopathic Medicine, the College of Podiatric Medicine and Surgery and the College of Health Sciences. DMU offers graduate-level professional degree programs in anatomy, biomedical sciences, health care administration, medical science, occupational therapy, osteopathic medicine, physical therapy, physician assistant studies, podiatric medicine and public health. Located in West Des Moines, part of Iowa’s capital metro, DMU prov…