Patient Services Representative (PRN)

**Who We Are:** Cardiovascular Institute of the South, a leading organization dedicated to advancing heart health through innovation and excellence, is part of a national cardiology platform, Cardiovascular Logistics (CVL). Together, we share the same mission to provide our patients with the highest quality cardiovascular care available. Join our team and be a part of an organization that is dedicated to improving patient outcomes and shaping the future of heart health. **What We Offer:** - Choice of three health insurance plans - Dental insurance coverage - Vision insurance coverage - 401(k) with company match and profit-sharing plan - Company-paid short-term and long-term disability coverage - Company-paid life insurance for you and your family - Access to company-provided training and educational resources - Eligibility for annual merit-based performance increases - Accrued General Purpose Time (GPT) - Eight company-paid holidays - Special company events, including Christmas parties, Family Day, employee engagement activities, and Spirit Days - Complimentary Employee Assistance Program (EAP) for all employees and their dependents **About the Role:** - Serves as the first point of contact for patients and visitors - Provides front desk and patient services support in a healthcare setting - Manages appointment scheduling, check-in, and check-out processes - Maintains accurate patient records and supports clinic operations - Ensures compliance with HIPAA and organizational policies **How You’ll Drive Our Mission Forward:** - Greet patients and families in a friendly, professional manner - Answer phone calls and respond to appointment-related inquiries - Schedule, confirm, and reschedule appointments as needed - Contact patients on recall lists and follow up on no-show appointments - Register patients and obtain complete demographic and insurance information - Verify insurance, collect co-pays and patient balances, and support billing processes - Confirm daily physician schedules and assist with changes to improve patient flow - Document patient wait times and enter electronic messages to other departments - Maintain accurate and timely documentation in paper and electronic medical records - Protect patient privacy and confidentiality in accordance with HIPAA standards - Collaborate with physicians, staff, and departments to support quality patient care **What Makes You a Great Match:** - Strong customer service and interpersonal communication skills - Excellent organizational and time-management abilities - Ability to multitask efficiently in a fast-paced healthcare environment - High level of accuracy and attention to detail in documentation and scheduling - Professional demeanor and ability to work well with physicians, patients, and staff - Commitment to teamwork, cooperation, and assisting others as needed - Knowledge of HIPAA privacy and security standards - Willingness to follow compliance guidelines and organizational policies