Patient Services Representative III - Dental

Howard Brown Health is a nationally recognized leader in LGBTQ+ health and wellness. Our commitment to inclusive and affirming care has made us a cornerstone of the Chicago community. At Howard Brown, we believe in providing holistic, patient-centered care that empowers individuals and enriches lives. **Why Join Us?** - Be part of a mission-driven organization dedicated to health equity and social justice. - Work in a supportive, inclusive, and culturally competent environment. - Access to continuous learning opportunities and professional development. - Comprehensive benefits package. - Contribute to groundbreaking health initiatives and research. **Benefits** - Employer-sponsored health, dental, and vision insurance with two PPO plans and an HMO plan. - BCBS HMO, PPO, and PPO Select Plans - BCBS Dental - BCBS Vision - Paid Time Off: - 3-weeks paid vacation and 1-week of personal time - 12 accrued sick days per year - 10 paid holidays, including Juneteenth - PTO Exchange allows employees to turn unused PTO into liquid assets - 401k program with up to 5% employer match after 90 days - Employer-paid basic life insurance valued at one times the annual salary - Voluntary Life and AD&D, and Short-term and Long-term disability - Pre-tax commuter and parking benefit account - Flexible Spending Accounts for healthcare and dependent care - Tuition Reimbursement and Student Loan Forgiveness Programs; NHSC & PSLF - Employee Assistance Program with 5 employer-paid counseling sessions - 50% off at Brown Elephant Resale Shops and discounts at local businesses **What you can expect:** A Patient Services Representative (PSR) provides a variety of reception and administrative services for clients, patients, and visitors, under the direction of the Practice Manager. A Patient Services Representative is instrumental in maintaining an efficient and effective appointment and visit flow for all clients/patients. This role ensures client/patient needs are being met throughout the entirety of their visit. A Patient Services Representative I performs entry-level duties, while a Patient Services Representative II performs entry-level to moderately complex duties, and a Patient Services Representative III performs moderately to highly complex duties. **Pay:** Patient Service Representative III: $23.24/ hour **How you will make an impact:** *(Duties that occupy a major portion of time and importance in the job)* - Greets and provides guidance to all Howard Brown Health (HBH) visitors with professionalism and creates customer loyalty. - Notifies HBH staff of all visitors, takes messages, and provides basic referral information within the scope of knowledge and training. - Screens patients and visitors for COVID-19, Monkeypox (MPV) and any other emerging infectious diseases by taking temperatures and asking appropriate screening questions. - Records demographic, billing, and insurance information into the electronic medical records (EMR) system. - Conducts financial assessments for patients applying for Sliding Fee, as described in the policy and procedures. - Verifies insurance benefits for all new patients, and current patients on an annual basis and/or upon change of insurance coverage. - Collects payments on patient account balances in the EMR, co-payments, and all applicable fees at time of patient/client visit. - Schedules appointments for client/patient care including all follow-up appointments. - Ensures that all patients and visitors follow appropriate PPE regulations and guidelines when entering the building and throughout their visit. - Provides excellent customer service and answers all client, patient, and visitor questions and/or refers them to appropriate parties. - Checks all patients in and out using the EMR system. - Distributes and receives registration packets for clients and patients. - Identifies uninsured patients and facilitates patient access to support services in collaboration with other HBH departments and troubleshoots insura…