Patient Services Representative

## Overview *Join our team at BrightView Health as a Patient Services Representative and play a pivotal role in delivering exceptional patient experiences. As the first point of contact for our patients, you will contribute to creating a warm and welcoming atmosphere while ensuring a smooth and efficient in-clinic experience. Your dedication will help set our patients on the path to successful recovery with every visit.* ## Responsibilities - **ADMINISTRATIVE DUTIES**: - Serve as first point of contact for patient inquiries, customer services, and assisting with problem solving any patient issues. - Schedule and confirm patient appointments. - Collect point of service payments, including patient copays and other forms of patient financial responsibility. - **COORDINATION AND COMMUNICATION**: - Communicate with various teams both within the clinic and with central support regarding patient appointments and follow-up needs. - Attend required meetings/huddles and collaboration within clinic team. - **DOCUMENTATION AND COMPLIANCE**: - Responsible for maintaining accurate new and current patient accounts, including insurance and billing information. - Familiarity with HIPAA and 42-CFR part 2 desired. **KNOWLEDGE SKILLS, AND ABILITIES** - Excellent verbal and written communication skills - Strong customer service-centric approach to work, take initiative to offer solutions to patient inquiries. - Highly empathetic and compassionate to effectively support the recovery journey of BrightView’s patients - Competent at working with a diverse population of colleagues and patients - Natural problem solver, looks for solutions to best meet patient needs with a sense of urgency - Team-player, able to work collaboratively in a multidisciplinary healthcare environment - Adaptable and agile within a dynamic work environment - Technologically capable, comfortable operating in multiple systems for communication and documentation purposes. Familiarity with MS Office software (Outlook, Teams, Word, etc) preferred - Embraces BrightView’s culture of compliance - operates with a high degree of integrity and compliance to work standards and regulatory requirements ## Qualifications - **EXPERIENCE** - 2+ years of prior front desk experience preferred. - **EDUCATION:** - High School Diploma or equivalent **BRIGHTVIEW HEALTH BENEFITS AND PERKS:** - PTO (Paid Time Off) - Immediately vested and eligible in 401k program with employer match. - Company sponsored ongoing training and certification opportunities. - Full comprehensive benefits package including medical, dental, vision, short term disability, long term disability and accident insurance. - Tuition Reimbursement after 1 year in related field We offer competitive compensation, comprehensive benefits, and a supportive work environment dedicated to your professional growth and development. *Ready to shape our future by bringing in top talent? Apply now and be a key player in our success!*