Patient Services

At Mid-State Health Center, care starts with people—and that includes our team. We’re a mission-driven, not-for-profit health center serving the people of central New Hampshire through compassionate, high-quality care. Our integrated model supports patients across primary care, behavioral health, dental, substance use treatment, advanced imaging, childcare, and so much more. With nearly 15,000 patients served, our work reaches every corner of the community—and it all starts with a dedicated team. At Mid-State, you’ll be part of a supportive, collaborative environment that values whole-person care, innovation, and doing good—for those we serve and for one another. We offer competitive pay based on experience and credentials, along with a comprehensive benefits package that includes health, dental, and vision insurance; a 403(b) retirement plan with match; paid time off and holidays; tuition reimbursement; professional development support; flexible spending accounts; life, cancer, and accident insurance; and access to an employee assistance program. More than a job, this is a place where your work matters and your impact is real. *Mid-State Health Center is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.* **ORGANIZATIONAL MISSION**: The mission of Mid-State Health Center is to provide sound primary care to the community, accessible to all regardless of their ability to pay. **GENERAL SUMMARY OF DUTIES:** Responsible for performing clerical functions including answering phones, scheduling patient appointments and greeting patients in an efficient, professional and courteous manner. **SUPERVISION RECEIVED:** Reports to Office Manager **ESSENTIAL FUNCTIONS:** Patient Interaction & Support - Politely greet and assist patients, visitors, and families - Answer questions regarding appointments, services, and clinic processes - Provide excellent customer service in-person, by phone, or via digital channels - Works efficiently to assist with flow of patients through the office. Working in multiple scheduling platforms. - Comply with federal HIPAA regulations and practice policies for the privacy and security of patient information; explain the law and our privacy policy to patients as needed; maintain appropriate documentation of access to medical records. Scheduling & Registration - Schedule new and follow-up appointments - Verify and update patient demographics and insurance information - Check patients in and out - Manage appointment reminders and follow-up communications - Ensures that patients are scheduled properly and appointments are confirmed. Accurately books, coordinates and reschedules patients’ appointments as needed. - Maintains visiting specialist schedules, new patient paperwork, scheduling, consents and check in. Billing & Insurance - Collect co-pays, outstanding balances, and required documentation - Explain basic billing questions or escalate as needed - Process insurance verifications and authorizations Administrative & Clerical Tasks - Communicate effectively and clearly; works effectively with co-workers as a team member and performs duties of other clerical personnel. - Manage incoming calls, messages, and emails - Maintain organized and accurate patient records - Perform data entry and document management - Coordinate with clinical and administrative staff - Supplements office staff as reception tasks permit by assisting with photocopying, computer input/typing, scheduling laboratory or radiology work as directed. - Accessing Cerner - Performs other duties as assigned. Operational Support - Assist with waiting room management and patient flow - Follow HIPAA guidelines and internal policies - Support quality improvement initiatives - Handle patient concerns or route them appropriately **The job holder must d…