Patient Services Coordinator

# **3386213 Patient Services Coordinator, Worcester, MA 3 months** Sigma Systems is currently looking for a Patient Services Coordinator to work with the Revenue Cycle at UMASS in Worcester, MA. **Shift Timings: 07.00** **AM- 3:30 PM,** 32 hpw, includes a 30 min break. Weekend and Holiday Rotation Required Week 1: Monday, Tuesday, Wednesday, Thursday, Saturday Week 2: Sunday, Tuesday, Wednesday, Thursday, Friday **Job Description:** - Under the general direction of the Registration Services Team Lead, Lead Registrar, Supervisor, Manager, and/or Director, performs a variety of complex duties for the registration of patients. **Major Responsibilities:** - Register patients and accurately enter demographic, insurance, and related information into patient registration systems - Obtain required patient signatures including HIPAA and Consent to Treat documentation - Verify insurance eligibility, referrals, pre-authorizations, and pre-certifications - Resolve insurance discrepancies and obtain required coverage information - Verify workers' compensation and automobile insurance coverage when applicable - Schedule and arrive Radiology, Laboratory, and ancillary service appointments - Complete Emergency Department and Labor & Delivery registrations - Coordinate services across multiple departments to support patient care - Collect patient financial responsibilities including copays, deductibles, coinsurance, balances, and self-pay amounts - Perform Surgical Day admissions - Manage bed control, transfers, admissions, and discharge activities - Provide patients with preparation instructions for scheduled services and procedures - Assess patient financial needs and coordinate referrals to financial counseling - Perform clerical duties including records retrieval, faxing, filing, typing, transcribing, and mailing - Maintain accurate records, logs, files, and departmental documentation - Complete online death certificate registry documentation - Receive and secure patient valuables - Monitor Patient Access and Revenue Cycle work queues to support accurate and timely billing - Maintain compliance with departmental policies, quality standards, and safety regulations - Participate in meetings, training, and continuous improvement initiatives - Perform additional duties as assigned **Required:** - Associate Degree or Healthcare-related certificate - 1–2 years of hospital registration, patient access, admissions, insurance verification, scheduling, or revenue cycle experience - Emergency Department, Labor & Delivery, or inpatient admissions experience - Previous insurance authorization or verification experience - Minimum 1 year of healthcare patient access, patient registration, admissions, scheduling, insurance verification, medical front office, or healthcare customer service experience required - Experience working in a fast-paced, high-volume healthcare environment - Experience collecting and verifying patient demographic and insurance information - Strong customer service and communication skills - Strong data entry skills with attention to detail **Technical Skills** : - Experience with hospital registration systems (Epic, Cerner, Meditech, or similar) - Knowledge of medical terminology - Bilingual speaking, reading, and writing skills - Proficient computer and data entry skills - Experience using Windows-based systems and navigating multiple applications - Ability to accurately document and maintain patient information **Other Requirements:** - Ability to work effectively in a team-oriented environment - English speaking, reading, and writing proficiency - Reliable attendance and punctuality - Ability to work onsite in a hospital outpatient and Emergency Department environment **Preferred:** - 1-2 years of data entry and/or customer service experience - Experience in hospital admissions, insurance, billing, scheduling or telephone customer service. - Previous insurance verification experience. - Bilingual speaking, reading, and writing…