Patient Services Coordinator (Dermatology)

**ABOUT AUSTIN REGIONAL CLINIC:** Austin Regional Clinic has been voted a top Central Texas employer by our employees for over 15 years! We are one of central Texas’ largest professional medical groups with 35+ locations and we are continuing to grow. We offer the following benefits to eligible team members: Medical, Dental, Vision, Flexible Spending Accounts, PTO, 401(k), EAP, Life Insurance, Long Term Disability, Tuition Reimbursement, Child Care Assistance, Health & Fitness, Sick Child Care Assistance, Development and more. For additional information visit https://www.austinregionalclinic.com/careers/ **PURPOSE** Serves as an initial point of contact in a clinic setting by performing check-in/check-out functions and booking patient appointments. Carries out all duties while maintaining compliance and confidentiality and promoting the mission and philosophy of the organization. **ESSENTIAL FUNCTIONS** - Books appointments utilizing computer system**.** When booking appointments, also confirms and/or makes any changes to demographic information and notifies patient of account balance. - Greets patients and arrives them on computer system. - Verifies insurance eligibility by using online resources, Medifax, etc. - Ensures appropriate paperwork is complete and up-to-date and scans insurance card, if applicable. - Collects payments from patients, posts amounts, and balances drawer for end of day deposit. - Prints face sheets, receipts, and other documents as needed. - Notifies appropriate personnel of emergencies, messages, patient arrivals, etc. - Confirms in advance patient appointments. - Runs reschedule reports and books rescheduled appointments as necessary. Ensures report is accurate and current. - Verifies Worker’s Compensation claims, ensures that paperwork is complete, and performs follow-up. - Assists patients with setting up payment plans. - Issues receipts for payment. - Books follow-up appointments. - Adheres to all company policies, including but not limited to, OSHA, HIPAA, compliance and Code of Conduct. - Regular and dependable attendance. - Follows the core competencies set forth by the Company, which are available for review on CMSweb. - Works holiday shift(s) as required by Company policy. **OTHER DUTIES AND RESPONSIBILITIES** - May perform patient registration functions by collecting and entering demographic and insurance related information into computer system in order to set up patient accounts. - Creates master deposit as directed. - Responsible for handling the sort/distribute of Rightfax documents. - Processing onsite release of information requests. - Priority on-sight sorting, scanning, numbering loose papers - Runs wait list report and distributes as directed. - Performs other duties as assigned. **QUALIFICATIONS** **Education and Experience** **Required:** High school diploma or GED. Experience using a PC in a Windows environment. **Preferred:** Experience working in a medical setting. **Knowledge, Skills and Abilities** - Knowledge of medical insurance. - Excellent customer service skills. - Excellent computer, 10-key and keyboarding skills, including familiarity with Windows. - Excellent interpersonal & problem solving skills. - Ability to work in a team environment. - Ability to manage competing priorities. - Ability to engage others, listen and adapt response to meet others’ needs. - Ability to align own actions with those of other team members committed to common goals. - Excellent verbal and written communication skills. - Ability to perform job duties in a professional manner at all times. - Ability to understand, recall, and communicate, factual information. - Ability to understand, recall, and apply oral and/or written instructions or other information. - Ability to organize thoughts and ideas into understandable terminology. - Ability to apply common sense in performing job. **Work Schedule:** Monday - Friday 8:00am-5:00pm