Patient Service Specialist - Urology

## At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day. ## We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and **The Power of Every One.** ### Job Title Patient Service Specialist - Urology ### Location Massillon ### Facility Jackson Mercy Health Center ### Department Ambulatory Operations Transition-Regional Operations ### Job Code B15028 ### Shift Days ### Schedule 7:30am-4:00pm/8:00am-4:30pm ### Job Summary ### Job Details Join Cleveland Clinic’s Mercy Hospital Health Center of Jackson and become a part of one of the most respected healthcare organizations in the world. Mercy Hospital Health Center of Jackson is part of Mercy Hospital, which officially became a full member of the Cleveland Clinic Health System in 2021. Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. Patient Service Specialists deliver what matters most to our patients and their families, ensure exceptional experiences and thrive on making positive impacts in the community. In this role, you will provide support to the Urology Team through checking in patients, scheduling appointments and more. The Patient Service Specialist role is a great steppingstone to other careers within customer service and other departments with Cleveland Clinic. **A caregiver in this position works Monday-Friday from 7:45AM – 4:15PM.** A caregiver who excels in this role will: - Provide a comprehensive, proactive and “Patients First” experience for patients and visitors. - Investigate, triage and resolve patient issues using the established HEART model. - Create a welcome and professional environment, interact with patients and ensure outstanding patient experiences. - Perform patient registration, visit preparation, telephone triage, insurance verification, co-pay collection, patient and record tracking, scheduling, arrival and/or departure desk activities and screening and scheduling of interpreter services. - Enter and maintain confidential patient information. - Recruit, enroll and educate patients on MyChart and Appointment Pass. - Process the workflow for the day. - Potentially participate in patient outreach activities such as proactive patient calls to assist with health maintenance and care compliance. Minimum qualifications for the ideal future caregiver include: - High School Diploma or GED and two years of experience in patient registration, appointment scheduling, insurance processing or customer service - **OR** an Associate’s Degree and one year of experience - **OR** a Bachelor’s Degree - Working knowledge of PC window applications - Ability to perform basic math sufficient to process insurance co-pays Preferred qualifications for the ideal future caregiver include: - Knowledge of medical terminology - Ability to type a minimum of 30 words per minute or demonstrable personal computer keyboard skills **Physical Requirements:** - Dexterity sufficient to operate a PC and other office equipment. - Requires extended periods of standing, walking or sitting. - Good visual acuity through normal or corrected vision. - Must be able to navigate various locations and function in a fast-paced, hectic environment. - Ability to lift and transport up to 25 pounds. **Personal Protective Equipment:** - Follows standard precautions using personal protective equipment as required. The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substances. Cleveland Clinic Health System administers an influenza prevention program. You will be…