Patient Service Specialist - Emergency Department

## At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day. ## We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and **The Power of Every One.** ### Job Title Patient Service Specialist - Emergency Department ### Location Vero Beach ### Facility Indian River Hospital ### Department Fiscal Admitting-Indian River Hospital ### Job Code 000667 ### Shift Nights ### Schedule 11:00pm-7:30am ### Job Summary ### Job Details Join our team at Cleveland Clinic Indian River Hospital and experience world-class patient care at its best. Located in sunny Florida’s Treasure Coast, Indian River Hospital is committed to providing optimal family- and community-focused services. Here, you will be part of a collaborative, compassionate, and innovative team of caregivers. You will work with state-of-the-art technology and will build a rewarding career with one of the most respected healthcare organizations in the world.Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. As a Patient Service Specialist, you will help facilitate a positive experience for patients and their families who are visiting the Emergency Department. Using your customer service skills, you will assist in ensuring the department runs smoothly, and patients feel informed and at ease. This role is a great steppingstone to other careers within customer service and other departments with Cleveland Clinic.**A caregiver in this position works nights from 11:00PM – 7:30AM, with weekend and holiday requirements.**A caregiver who excels in this role will: - Provide a comprehensive, proactive and “Patients First” experience for patients and visitors. - Investigate, triage and resolve patient issues using the established HEART model. - Create a welcoming and professional environment, interact with patients and ensure stellar patient experiences. - Perform patient registration, visit preparation, telephone triage, insurance verification, co-pay collection, patient and record tracking, scheduling, arrival and/or departure desk activities and screening and scheduling of interpreter services. - Enter and maintain confidential patient information. - Encourage patient utilization of front-end technology and provide guidance, encouragement, education and hands-on training. - Recruit, enroll and educate patients on MyChart and Appointment Pass. Minimum qualifications for the ideal future caregiver include: - High School Diploma or GED and two years of experience in patient registration, appointment scheduling, insurance processing or customer service - **OR** Associate’s Degree and one year of experience - **OR** Bachelor’s Degree - Working knowledge of PC window applications - Ability to perform basic math sufficient to process insurance co-pays Preferred qualifications for the ideal future caregiver include: - Knowledge of medical terminology - Ability to type a minimum of 30 words per minute or demonstrable personal computer keyboard skills **Physical Requirements:** - Dexterity sufficient to operate a PC and other office equipment. - Requires extended periods of standing, walking or sitting. - Good visual acuity through normal or corrected vision. - Must be able to navigate various locations and function in a fast-paced, hectic environment. - Ability to lift and transport up to 25 pounds. **Personal Protective Equipment:** - Follows standard precautions using personal protective equipment as required. The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for contr…