Patient Service Specialist - Clerical Float

## At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day. ## We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and **The Power of Every One.** ### Job Title Patient Service Specialist - Clerical Float ### Location Coral Springs ### Facility Coral Springs FHC Surgery Center ### Department Administration-Ambulatory Operations ### Job Code 000667 ### Shift Days ### Schedule 8:00am-5:00pm/8:30am-5:30pm ### Job Summary ### Job Details Cleveland Clinic Coral Springs brings world-class surgical care to Coral Springs, Parkland and surrounding communities. The three-story, 73,000-square-foot facility features a Joint Commission accredited ambulatory surgery center and provides access to more than 20 specialties, outpatient surgery, endoscopy and advanced imaging services. Here, you will be part of a collaborative, compassionate, and innovative team of caregivers. You will work with state-of-the-art technology and will build a rewarding career with one of the most respected healthcare organizations in the world.Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. Patient Service Specialists deliver what matters most to our patients and their families, ensure exceptional experiences and thrive on making positive impacts in the community. Your day-to-day focus will be on answering and triaging calls, calendar support, obtaining authorizations and referrals, appointment scheduling, patient registration, wayfinding and more. The Patient Service Specialist role is a great steppingstone to other careers within customer service and other departments with Cleveland Clinic.**A PRN caregiver in this position works Monday-Friday from 8:00AM – 5:00PM, with flexibility to work rotating weekends and holidays.****Floating to support the 6 ambulatory locations in Broward County will be required, as needed.**A caregiver who excels in this role will: - Provide a comprehensive, proactive and “Patients First” experience for patients and visitors. - Investigate, triage and resolve patient issues using the established HEART model. - Create a welcome and professional environment, interact with patients and ensure stellar patient experiences. - Perform patient registration, visit preparation, telephone triage, insurance verification, co-pay collection, patient and record tracking, scheduling, arrival and/or departure desk activities and screening and scheduling of interpreter services. - Enter and maintain confidential patient information. - Encourage patient utilization of front-end technology and provide guidance, encouragement, education and hands-on training. - Recruit, enroll and educate patients on MyChart and Appointment Pass. - Process the workflow for the day. - Participate in patient outreach activities such as proactive patient calls to assist with health maintenance and care compliance. Minimum qualifications for the ideal future caregiver include: - High School Diploma or GED and two years of experience in patient registration, appointment scheduling, insurance processing or customer service - **OR** an Associate’s Degree and one year of experience - **OR** a Bachelor’s Degree - Working knowledge of PC window applications sufficient to input and retrieve data - Ability to perform basic math sufficient to process insurance co-pays Preferred qualifications for the ideal future caregiver include: - Knowledge of medical terminology - Ability to type a minimum of 30 words per minute or demonstrable personal computer keyboard skills - Customer service experience in a medical setting - Medical office system experience **Physical Requirements:** - Dexterity sufficient to operate a PC and other office equipment. - Requires extended peri…