Patient Service Representative Supervisor - Marshall Orthopaedics

Job Responsibilities: Demonstrates a deep understanding of the patient and work flow at the registration/reception area and is able to mentor and train junior staff members. Schedules department personnel to ensure proper staffing levels. Performs audits of registration duties to ensure quality assurance with the charge entry, registration, and check out process. Communicates effectively with patients, employees, peers, management and medical staff to promote successful working relationships. Greets and registers all incoming patients professionally. Handles incoming and outgoing communications concisely and in a pleasant manner. Conducts reports and reconciliations as assigned. Answers telephone promptly and courteously. Routes calls as appropriate and takes/forwards complete messages in a timely manner to the appropriate individuals. Schedules patient appointments for all physicians and confirms patient appointments as needed by the department. Obtains complete and accurate demographic and insurance information for each patient and enters information correctly into appropriate systems. Collects on patient accounts and/or copayments as indicated, maintains accurate accounting of the petty cash fund on a daily basis. Responds to patient inquiries with regard to basic insurance or billing questions or provide a referral to appropriate staff member. Restocks and maintains assigned work station and equipment in a neat and orderly fashion. Performs other duties as assigned or requested.