Patient Service Representative

# **About Our Company** We’re a physician-led, patient-centric network committed to simplifying health care and bringing a more connected kind of care. Our primary, multispecialty, and urgent care providers serve millions of patients in traditional practices, patients' homes and virtually through VillageMD and our operating companies [Village Medical](https://www.villagemedical.com/), [Village Medical at Home](https://www.villagemedical.com/village-medical-at-home), [Summit Health](https://www.summithealth.com/), [CityMD](https://www.citymd.com/), and [Starling Physicians](https://www.starlingphysicians.com/). When you join our team, you become part of a compassionate community of people who work hard every day to make health care better for all. We are innovating value-based care and leveraging integrated applications, population insights and staffing expertise to ensure all patients have access to high-quality, connected care services that provide better outcomes at a reduced total cost of care. **Please Note:** We will only contact candidates regarding your applications from one of the following domains: @summithealth.com, @citymd.net, @villagemd.com, @villagemedical.com, @westmedgroup.com, @starlingphysicians.com, or @bmctotalcare.com. # **Job Description** **Essential Job Functions:** - Responsible for greeting patients/family, scheduling patient appointments, scheduling hospital and ambulatory admissions/procedures. Ensure appropriate action was taken in a timely manner. - Answer the telephone promptly and dealing with callers needs imperiously. Directs all calls appropriately, takes an accurate message and delivers to the appropriate individual. Demonstrates appropriate telephone etiquette. - Schedules future appointments, tests, and completes referrals as ordered by the physician. - Maintains communication resources, i.e. on-call schedule, MD phone numbers and beeper numbers. - Prepares charts for new patients assuring all required forms are placed appropriately in the chart. Converts from temporary to permanent record before close of the day. - Requests medical records and performs chart preparation to provide physician with all information needed for visit prior to the actual exam, evaluation, procedure, or treatment. Prints minimal medical records information needed from electronic record if chart is not available - Reconciles encounters daily according to policy and guidelines. - Monitors supply inventory, completes and directs requisitions for supplies, forms, equipment or services. - Performs various clerical duties including faxing, photocopying, filing and mailings. - Obtains, verifies and updates patient information; maintains confidentiality according to policies - Accurately completes any/all necessary forms for the patients. - Respects patient’s rights by knocking on the door, calling patient by name and identifying self before entering the patient’s room. - Establishes and maintains a positive working relationship with physicians and nursing staff - Protects the privacy and confidentiality of patients and employees. - Communicates any problems, equipment concerns or issues promptly to the Nurse Manager **General Job functions:** - Demonstrates a working knowledge of booking and scheduling inpatient, outpatient and special procedures. - Arranges for specialty equipment/ services. - Interacts with outside vendors / contracted services. - Demonstrates understanding of submission of necessary documents for hospital. - Verbalizes procedure for collection of pre-admission testing data. - Demonstrates a working knowledge of insurance and pre-certification requirements. - Arranges types and distributes schedule. - Maintains office supplies and equipment. - Provides training to other office staff. - Logs surgical procedures. - Maintains scheduling system. Demonstrates working knowledge for rescheduling and canceling procedures. - Verbalizes customer service skills to alleviate patient anxiety. - Demonstrates custo…