Patient Service Representative

| Job Summary: | Greets patients, organizes patient files, and moves patients through a pre-determined schedule of appointments at a physician's office. | | --- | --- | | Job Duties/Responsibilities: | | | • | Welcomes patients and visitors to the medical office by greeting patients and visitors in person and on the telephone and answering inquiries or referring questions to other staff members | | • | Efficiently conducts check-in, check-out, and rescheduling procedures | | • | Verifies insurance coverage | | • | Collect copays and balances at time of appointment | | • | Answers, triages, and appropriately routes incoming calls | | • | Explains office policies, insurance coverage, and services available to patients | | • | Schedules appointments for the physicians and physician assistant to optimize patient satisfaction, provider time and most effective use of examining and treatment rooms. Prepares a daily schedule of examinations for each provider | | • | Accurately enters all patient demographic, billing, and insurance information in the Electronic Medical Record | | • | Receives, reviews, and distributes documentation to appropriate staff members in a timely manner | | • | Reviews patient schedule for following day and verifies all necessary paperwork is on file. Follows up with patients for any missing documentation | | • | Follows established protocols for opening and closing office | | • | Performs other duties as assigned | | Education Experience: | HS Graduate or Equivalent | | --- | --- | | Years of Related Experience: | None | | License/Certificate Required: | No | | Driver's License Required: | Yes | | Travel Requirements: | >25% | | Age Requirement: | 18+ | | Job Requirements: | | | • | Accurate data entry | | • | Ability to multi-task | | • | Excellent organizational and time management skills | | • | Strong attention to detail | | • | Ability to work well with a rural health/diverse population. | | • | well-rounded personality | | • | Ability to work in a fast-paced environment | | • | Ability to work with integrity, professionalism, and confidentiality | | • | Abides by all hospital policies and procedures | | • | Abides by HIPAA (Health Information Portability and Accountability Act) guidelines | | Preferred Skills: | | | • | Knowledge of medical terminology | | • | Familiarity with Allscripts, Epic, CPSI | | • | Exceptional customer service skills | | • | Knowledge of Medicare, Medicaid, and other insurances |