Patient Service Representative - Phones - Southroads Internal Medicine

Esse Health is the largest independent physician practice in the St. Louis Metropolitan area with over 100+ physicians, in 35+ locations, serving nearly 130,000 patients. We are leading the health care community by placing patients and their physicians at the center of health decisions. Esse Health is more than a healthcare provider - it's a place where medicine is a calling and not just a profession. It's a team of extraordinary medical professionals with the latest ideas for keeping patients healthier. $750 SIGN ON BONUS ELIGIBLE!! **Join Our Team:** We are searching for a Patient Service Representative for our Southroads Internal Medicine office located at 12345 West Bend Drive! **Opportunity:** - Full-time opening - Monday - Thursday: 8:15 a.m. - 4:30 p.m. and Friday: 8:15 a.m. - 3:30 p.m. - No nights, weekends or holidays - Outpatient clinical practice **Day-to-Day:** - Answer incoming calls for the office - Ask pertinent questions related to patient symptoms and relay this information to the provider - Schedule appointments - Make outbound calls to patients - Work reports - Handle faxes **Who we are seeking** (*preferred*)**:** - The Patient Service Representative must project a positive and professional image over the phone, and in all interactions with patients and coworkers. - The Patient Service Representative will possess the ability to multi-task and stay organized - The Patient Service Representative will be driven by a strong desire to delivery quality customer service - Formal training which will probably be indicated by a high school diploma or equivalent. - 1 or more years of experience working with the public, preferably in a healthcare setting. - Knowledge of medical terminology, - Knowledge of the different types of health insurance plans; i.e. HMO’s, PPO’s, etc. - PC/Windows proficiency. - Willingness to assign high priority to patient comfort and satisfaction. - Ability to communicate effectively and to work compatibly with physicians, coworkers, and employees in other departments. **What We Offer:** - Physician-led, supportive practice environment - Starting rate of pay is $17.37 up to $19.00/hour (based upon a variety of factors, including relevant work experience) - Benefits the first of the month following your hire date - Available benefits: Medical, Dental, Vision, Life, Long/Short Term Disability, Health Savings Account/Flexible Spending Account, Fraud Protection, Legal, Pet and other miscellaneous - Generous PTO policy + 9 paid holidays - 401k match + profit sharing - Tuition reimbursement - Wellness program - Opportunities for professional growth and mentorship - Emphasis on work-life balance EOE