Patient Service Representative - Patient Access

# **About Our Company** We’re a physician-led, patient-centric network committed to simplifying health care and bringing a more connected kind of care. Our primary, multispecialty, and urgent care providers serve millions of patients in traditional practices, patients' homes and virtually through VillageMD and our operating companies [Village Medical](https://www.villagemedical.com/), [Village Medical at Home](https://www.villagemedical.com/village-medical-at-home), [Summit Health](https://www.summithealth.com/), [CityMD](https://www.citymd.com/), and [Starling Physicians](https://www.starlingphysicians.com/). When you join our team, you become part of a compassionate community of people who work hard every day to make health care better for all. We are innovating value-based care and leveraging integrated applications, population insights and staffing expertise to ensure all patients have access to high-quality, connected care services that provide better outcomes at a reduced total cost of care. **Please Note:** We will only contact candidates regarding your applications from one of the following domains: @summithealth.com, @citymd.net, @villagemd.com, @villagemedical.com, @westmedgroup.com, @starlingphysicians.com, or @bmctotalcare.com. # **Job Description** **Essential Job functions:** - Greets visitors, patients, and families in a friendly professional manner and directs them appropriately. - Maintains an efficient patient flow through the registration process and provides excellent customer service to patients/families. - Promptly answers the telephone, directs all calls appropriately, takes an accurate message and delivers to the appropriate individual/demonstrates appropriate etiquette. - Informs patients of delay in physician schedules, assists with patient comfort while delayed. - Posts all self pay charges, collects payments, and provides patient with receipt. Accurately reconciles daily payments. Reconciles billing slips to daily schedule. - Opens and closes batches properly, accurately reconciles collections, prepares deposits and documents corrections. - Scans the insurance card, processes insurance verifications utilizing the on-line system, and updates the patient account. Updates patient information including demographics, insurance, HIPAA forms and financial waivers. - Schedules appointments accurately according to department guidelines; using waitlist when applicable. Confirms future appointments as needed. Review Eligibility and Phone report. - Schedules and enters orders for diagnostic tests, and procedures, following all appropriate workflows. - Works cooperatively with Patient Care Resources and clinical staff to ensure timely pre-authorizations. - Completes referrals according to departmental guidelines and properly enters into the appropriate system. - Effectively communicates problems, concerns, or issues to the Office Supervisor / Manager appropriately and promptly. **General Job functions:** - Performs various clerical duties such as faxing, photocopying, scanning, filing and mailings. - Demonstrates flexibility with various work schedules, covers for other staff when asked including other office locations. - Demonstrates the ability to adequately follow downtime procedures. - Other job duties as required. **Physical Job Requirements:** - Pushing and pulling, taking frequency and weight into consideration. - Physical strength to lift heavy objects, carts, or items, taking frequency and weight into consideration. - Physical mobility, which includes movement from place to place on the job, taking distance and speed into account. - Dexterity of hands and fingers. - Balance is maintained during climbing, bending and/or reaching - Endurance (e.g. continuous typing, prolonged standing/bending, walking). **Education, Certification, Computer and Training Requirements:** - High School Graduate or GED required. Associate Degree preferred. - Previous PSR experience preferred. - Ability to communicate in Engli…