Patient Service Representative

Metro Vein Centers is a rapidly growing healthcare practice specializing in state-of-the-art vein treatments. Our board-certified physicians and expert staff are on a mission to improve people’s quality of life by relieving the painful, yet highly treatable symptoms of vein disease—such as varicose veins and heavy, aching legs. With over **70 clinics across 8 states**, and still growing, we’re building the future of vein care—delivering compassionate, results-driven care in a modern, patient-first environment. We proudly maintain a **Net Promoter Score (NPS) of 93**, the highest patient satisfaction in the industry. # About the Role Metro Vein Centers is seeking a patient-focused Patient Service Representative (PSR) to support front desk operations in a fast-paced outpatient specialty clinic environment. This is not a traditional receptionist role. Our PSRs are critical to the patient experience and clinic flow—supporting patient check-in and check-out, medical scheduling, insurance verification, payment collection, and front-office coordination throughout the day. The ideal candidate thrives in a high-volume medical office environment, communicates professionally with patients and providers, and can confidently multitask between phones, scheduling, insurance verification, and in-person patient interaction. Candidates with prior experience in medical front desk operations, healthcare scheduling, patient access, insurance verification, or outpatient clinic workflows are strongly encouraged to apply. * * * # What Your Day Looks Like - Greeting and checking in patients throughout the day - Answering phones and assisting with appointment scheduling - Verifying insurance eligibility and collecting copays or balances - Managing EMR scheduling and patient documentation - Supporting clinic flow alongside providers and clinical staff - Assisting patients with billing questions, referrals, and appointment updates - Balancing multiple priorities in a fast-paced outpatient clinic environment * * * # What You’ll Do - Greet and check in patients professionally both in person and over the phone - Verify insurance eligibility, benefits, and patient demographic information - Schedule, reschedule, and confirm patient appointments within the EMR system - Collect copays, coinsurance, balances, and required patient documentation - Answer patient questions related to scheduling, billing, referrals, and treatments - Maintain accurate patient records and scan required documentation into the EMR - Support clinic flow and communication between providers, patients, and clinical teams - De-escalate scheduling or patient concerns with professionalism and empathy - Maintain a clean, organized, and welcoming front desk environment * * * # What You’ll Bring - Strong customer service and communication skills in a patient-facing environment - Ability to multitask between phones, scheduling, patient check-in, and administrative responsibilities - Comfort working in a fast-paced outpatient medical office or clinic setting - Strong attention to detail and accuracy when handling patient information and scheduling - Professional demeanor with the ability to de-escalate patient concerns calmly and effectively - Comfortable using EMR systems, scheduling platforms, and healthcare technology - Team-oriented mindset with a proactive and dependable work style - Bilingual English/Spanish skills are strongly preferred * * * # Education & Experience - High school diploma or equivalent required - 2+ years of customer service experience required - Prior experience in a medical front desk, healthcare scheduling, patient access, dental office, urgent care, specialty clinic, or outpatient healthcare setting strongly preferred - Experience with insurance verification, EMR scheduling, payment collection, or patient registration preferred * * * # This Role Is Great For Candidates With Experience In: - Medical Front Desk - Patient Access - Healthcare Scheduling - Insurance Verifica…