Patient Service Representative

Job Posting TitlePatient Service Representative M-F-7:45-5:00 Job Description **Seeking Qualified and Experience Patient Service Representatives** **Do you have excellent Customer Service experience? Are you able to multitask? Committed to grow with a team?** Join VitalSkin Dermatology, a modern and client focused practice in Urbana, Illinois. Monday-Friday 7:45-5:00 Must be willing to travel to other Central Illinois locations occasionally $20-$24 Depending on experience **JOB SUMMARY** Manage and coordinate patient relationship by providing courteous, and professional service in all interactions. Responsible for appointment scheduling, patient registration, point-of-service payment collection, and other patient inquiries and problem resolution. **JOB RESPONSIBILITIES** - Greet arriving patients, ensuring a welcoming and superior patient experience. - Assist patients with completing necessary forms and consents. - Adhere to patient confidentiality and records release policies. - Keep lobby and front reception area clean and organized. - Schedule, reschedule, and confirm patient appointments via phone and at check-out, following established scheduling guidelines. - Maintain the daily appointment schedule and notify nursing staff and providers of any changes. - Manage the automated reminder system and complete required follow-up actions. - Register and create records for new patients in the practice management system. - Update patient demographic and contact information as needed. - Obtain and verify insurance and other financial information prior to visits. - Complete required payor authorizations and on-demand insurance eligibility checks, correcting errors prior to the appointment. - Answer incoming calls, addressing scheduling, billing, and general inquiries; route calls or messages to appropriate staff as needed. - Utilize office equipment such as copiers and fax machines to transmit or prepare documents. - Utilize the triage system for patient-related calls in accordance with procedures. - Utilize office equipment such as copiers to transmit or prepare documents. - Communicate effectively with the manager regarding expected calls, patient concerns, and staff availability. **POSITION QUALIFICATIONS** **Minimum Qualifications** - High school graduate - Well-developed written and oral communication skills. - Demonstrates understanding of customer service principles. - Working knowledge of computer applications: word processing, medical office management, and spread sheet. **Preferred Qualifications** One year customer service experience in a medical setting or related field **VSD CORE VALUES** ***Having fun*** **.** We celebrate success and failure, we find humor in our daily lives, we create a fun atmosphere, and we enjoy being together. ***Being a team*** **.** We care for one another and build each other up, we embrace diversity and inclusion, we collaborate, and we serve one another – forming a strong family bond. ***Being resilient.*** We expect the unexpected, we embrace the need to change, `we are optimistic and grateful, and we are focused on our mission and vision. ***Being accountable*** **.** We strive to provide value every day; we use data to continually improve, we continually evaluate competing priorities, and we deliver exceptional results. ***Being courageous.*** We are not afraid to be vulnerable, we have ideological debates, we rise to the challenge, facing problems head-on, and we make the tough decisions. ***Being entrepreneurial*** **.** We have an owner’s mentality, we set high goals, we strive to be a leader in our industry, and we manage our business and financial risk.