Patient Representative - Check Out

THE CARDIAC AND VASCULAR INSTITUTE is a cardiology practice in Gainesville FL. We are passionate about providing cardiovascular care to the people of North Central Florida. We are proud to be certified as a GREAT PLACE TO WORK®. We are seeking a CHECK-OUT RECEPTIONIST to join our team. The position is in zip code 32605. Visit our web page: www.tcavi.com. JOB TITLE: Check-Out Receptionist GENERAL SUMMARY OF DUTIES: Create and modify patient appointment and testing schedules. LOCATION: Gainesville FLSA STATUS: Non-exempt ESSENTIAL FUNCTIONS: Work the check-out desk as patients complete their appointment. Books, coordinates and reschedules patient appointments using Intergy EHR. Verifies necessary information and records in the medical record Answers questions regarding patient appointments and testing Updates profile on patients Attends meetings as required Cross train in scheduling and check-out. Other duties as assigned. EDUCATION: High School Diploma or equivalent EXPERIENCE: Minimum one year experience in a health care setting. Knowledge of medical terminology is desirable. Intergy experience is desirable. SKILLS: Skill in operating a computer and copy machine Skill in screening and directing calls in a pleasant and expeditious manner Skill in customer service by pleasantly dealing with all callers and effectively serving as clinic liaison. ABILITIES: Ability to speak clearly and concisely Ability to read, understand, and follow oral and written instruction Ability to establish and maintain effective working relationships with patients, employees, and the public Ability to respond to stressful/emergency situations in a calm and effective manner. ENVIRONMENTAL / WORKING CONDITIONS: Work is performed in an office environment. Involves frequent telephone contact with patients. Work may be stressful at times. Interaction with others is constant and interruptive. Some exposure to communicable diseases. PHYSICAL/MENTAL DEMANDS: Work requires hand dexterity for telephone and office machine operation, stooping and bending to files and supplies, sitting for extended periods of time. Manual dexterity for using a calculator and computer keyboard. Occasional stress from dealing with upset patients and/or emergency situations.