Patient Registration Representative - Onsite - Ascension Sacred Heart Emerald Coast

## **Location: Ascension Sacred Heart Emerald Coast** ## **Address:** **7800 W Highway 98 Miramar Beach, FL 32550** **Department: Emergency** ## **Shift: Wednesday 12:00 pm - 6:00 pm; Thursday, Friday and Saturday 6:00 am -6:00 pm** Are you passionate about **helping people during critical moments** while building a career in **healthcare customer service**? We are the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. At R1, you’ll be part of a mission-driven team that blends advanced technology with real-world service to create exceptional patient experiences. As a **Patient Access Representative,** you will be the **first point of contact for patients**, ensuring they receive **fast, compassionate, and accurate access to care**. This is more than registration — it’s a **frontline healthcare customer service role** where you directly impact patient experience, hospital operations, and revenue cycle success. **What You’ll Do:** - Provide **exceptional customer service** and assist patients and families with the check-in process working across **multiple computer systems** to register patients efficiently - Answer phones and gather **accurate** patient information **quickly** in a **fast-paced environment** - Support **timely access to care** by minimizing delays in registration and answer questions with confidence, clarity, and compassion - **Build trust** with patients during moments when they may be ill, anxious, confused, or overwhelmed - **Navigate diverse** insurance plans and coverage details, enter demographics and medical data, collect co-pays and provide cost estimates when applicable - **Collaborate** with nurses, physicians, and care teams to ensure smooth patient flow No healthcare background? No problem. We’ll train you every step of the way—and this role is a fantastic launchpad for a growing healthcare career. **What We’re Looking For:** - Exceptional **customer service experience, communication and interpersonal skills** - Strong composure and professionalism in a **fast-paced environment** - Ability to **multitask and prioritize quickly with** high attention to detail - Comfortable with shifting priorities based on patient needs - Experience with patient access, medical registration, insurance verification, or front desk is a plus (but not required) - High School Diploma or GED - Ability to pass background check, drug test, and meet vaccination requirements **What You’ll Gain:** - Experience in **healthcare administration & patient access** - Exposure to **revenue cycle, insurance processes, and hospital operations** - Opportunity for growth within R1 - A team environment focused on **innovation, collaboration, and patient experience** - Meaningful work supporting patients during urgent and emotional moments **Why You’ll Love This Job:** **Make a Real Difference:** Patients lean on you for support and reassurance. You’ll be more than a data collector - you’ll be a calm, helpful presence during stressful times. **Learn Healthcare from the Ground Up**: From insurance basics to hospital workflows, you’ll gain valuable knowledge and skills that open the door to long-term career growth. **Fast-Paced, Never Boring:** You’ll move between systems, phone calls, and in‑person interactions - balancing accuracy with compassion, working alongside clinicians and emergency staff. **Supportive Team Environment:** We’re invested in your professional journey. You’ll be surrounded by teammates who have your back and leaders who want to see you succeed. For this US-based position, the base pay range is $16.00 - $21.10 per hour . Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training. The healthcare system is always evolving — and it’s up to us to use our shared expertise to find new solutions that can keep up. On our growing team you’ll find the opportun…