Patient Navigator (for Community Clinic Engagement)

The Patient Navigator serves as a central point of contact for patients receiving care in Davis Street’s Primary Care Clinic. This position coordinates care across medical, behavioral health, social service, and community-based providers to guide patients to receive comprehensive, integrated, and person-centered care. The Patient Navigator helps patients access services, overcome barriers to care, follow treatment plans and improve overall health, and outcomes. # Key Responsibilities - Conduct patient outreach and engagement. - Coordinate appointments and referrals among primary care, behavioral health, specialists, and other Davis Street and community providers. - Assist with follow-up and care transitions. - Collaborate with Davis Street clinic and program leaders to support patient needs with Davis Street staff and healthcare providers. - Support patient participation in treatment plans and coordinate referrals as needed. - Facilitate communication and information sharing among providers and other programs. - Identify and support high-risk patients requiring enhanced patient navigation. - Assist with barriers to care, including transportation, housing, food insecurity, insurance, and medication access. - Educate patients on Davis Street programs, services and community resources. - Advocate for patient needs and access to services. - Build partnerships with Davis Street program leaders, community agencies and service providers. - Connect patients to housing, food assistance, employment, transportation, financial assistance, and other supportive resources. - Maintain accurate and timely documentation. - Track care coordination activities and quality outcomes. - Ensure compliance with HIPAA, confidentiality standards, and behavioral health privacy regulations. - High School Diploma, GED or Associate’s degree preferred. - Experience in healthcare, case management, or social services. - Knowledge of community resources, healthcare systems, and integrated care models. - Strong communication, organizational, and problem-solving skills. - Skillful with many facets of communication and interaction with patients including; telephone techniques, etiquette, tact, professionalism and cultural sensitivity while providing a positive and supportive experience. - Adheres to privacy, confidentiality, and security policies and procedures related to patient Protected Health Information (PHI). - Proficiency with Windows-based software, Microsoft Word, Excel and Outlook. - The flexibility to work at designated outreach events. - Commitment to the mission and values of Davis Street.