Patient Navigator

## Overview “To enhance the quality of life for men, women and children in the greater Los Angeles area through the provision of high quality, accessible and affordable healthcare services.” **We offer fantastic benefits, competitive pay, and a great family-oriented environment!** **We offer:** - Medical Benefits - FHCCGLA pays **100%** of employee’s Kaiser; Anthem Blue Cross; Health Net; and United Health Care coverage (HMO Plan) subject to change during open enrollment. - 403 B - Through Mutual of America, the company matches up to 5% of employee’s salary. - Dental Benefit - MetLife Only (HMO/PPO Plan). - 11 Holidays Observed. - 2 Floating Holidays - Vision Benefit - MetLife Plan. - 1 Birthday Holiday - Life Insurance - Accidental Death & Dismemberment; and Long-term Disability. - 7 Paid Sick Leave - 56 hours Full-Time - Paid Sick Leave – 40, Part-Time and Per-Diem - Employee Assistance Program - 2 weeks’ Vacation - AFLAC Benefits **This would be a great opportunity to make a difference with you onboard!** **POSITION TITLE:** Patient Navigator **DEPARTMENT:** Q.I. **REPORTS TO:** QI Coordinator **POSITION OVERVIEW:** The Patient Navigator will work closely with FHCCGLA’s C.M.O. and healthcare teams to improve coordination of patient care. The Patient Navigator will assist FHCCGLA patients by identifying their needs as per FHCCGLA’s Quality Improvement (Q.I./Q.A.) and HEDIS goals. ## Responsibilities **DUTIES/RESPONSIBILITIES:** 1. Greet all clients, visitors, and other contacts from the general public. 2. Conducts brief conversations with patient and family member(s) as applicable to provide instructions or health education information (e.g., fecal occult instructions, etc.) as needed. 3. Patient navigator will pull GAP Reports, i2i Tracks System, and NextGen Reports to determine which patients are due for various preventive care health maintenance measures and follow-up. 4. Makes contact attempts to patients as directed following FHCCGLA’s Q.I./Q.A. & HEDIS goals and objectives. 5. Assists clients from diverse cultural backgrounds in understanding the health system in terms of, access or limits to services. 6. Maintains communication with FHCCGLA providers both verbally or by setting up communication flags through the E.H.R. 7. Undertakes continuous self-improvement, attending applicable training, seminars, in-services, and educational classes to maintain skills competency and current knowledge for standard of care and effective practices. 8. Responsible for following all agency safety and health standards, regulations, procedures, policies, and practices. 9. Identifies, initiates, and implements measures to deliver high quality care to patients and improve services. 10. Responds efficiently and timely to all patient and provider staff needs and inquiries. 11. Ensures excellent customer service to all FHCCGLA patients. 12. Works with the operations managers to manage patient scheduling and flow to address bottlenecks, scheduling issues, etc. 13. Handles patient grievances according to FHCCGLA’s Policy & Procedure. 14. Assists in developing, updates & reviews of FHCCGLA Policies & Procedures (P&P’s) as needed (with input from all other key personnel). 15. Ensures HIPAA compliance by maintaining strict confidentiality of all patient data and E.H.R./Practice Management System (PMS) according to regulations and FHCCGLA’s P&P’s. 16. Attends the following meetings/trainings: - Mandatory Quarterly Staff Meeting/Trainings- Quarterly (Jan., Apr., Jul. & Oct.) - Corporate Risk Management Meeting- Quarterly (Jan., Apr., Jul. & Oct.), as needed (advanced notice will be provided when feasible) - Clinical & Operations (C&O) Meeting- As needed (advanced notice will be provided when feasible) - Meetings with FHCCGLA’s Executive Leadership, as needed (advanced notice will be provided when feasible) 17. Other pertinent meetings- As scheduled 18. Remains informed of: - Current legal and regulatory changes related to scope of practice. - Spec…