Patient Liaison Rehab Services-Full-time Rotating Shift

## Company Description At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better health care, no matter where you work within the Northwestern Medicine system. We pride ourselves on providing competitive benefits: from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, our goal is to take care of our employees. Ready to join our quest for better? **Rehabilitation Services at Northwestern Medicine** is a collaborative, multi-disciplinary team within our growing, nationally recognized health system that provides world-class care at 10 hospitals and more than 200 locations in communities throughout Chicago, the suburbs and northern Illinois. Together with Northwestern University Feinberg School of Medicine, we are pushing boundaries in innovative care delivery, training the next generation of rehabilitation specialists, and pursuing excellence in patient care. **Rehabilitation Services** values building relationships with our patients and their families, understanding the needs of our clinical and non-clinical staff, and providing opportunities for professional development, mentorship, and program development. Our integration with hospitals and clinics across Northwestern Medicine make it possible for us to serve more patients, closer to where they live and work. While each of our locations has a unique story, Rehabilitation Services at Northwestern Medicine is unified under one mission – *Patients First.* ## Job Description The **Patient Liaison** reflects the mission, vision, and values of Northwestern Memorial, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards. The Patient Liaison is primarily responsible for overseeing the service experience for all patients and for ensuring optimal use of all practice resources. The Patient Liaison serves as a resource to patients and staff alike by establishing strong relationships, providing them with necessary information and advocating on their behalf as needed. **Responsibilities:** - Manages schedules to make best use of all resources including providers, rooms and equipment. - Performs schedule maintenance activities such as opening and closing clinic templates and coordinates care alternatives for patients impacted by changes. - Communicates with patients and/or clinical staff as necessary to ensure patient compliance with prescribed treatment plan. - Assists Practice Manager with data collection and analysis related to physician productivity and resource utilization. - Facilitates the resolution/prevention of billing errors and denials – including obtaining pre-certifications or referrals as needed. - Registers patients and schedules or coordinates the scheduling of appointments. - Provides patient education information and/or materials as needed. - Maintains a strong relationship with patients, internal providers and staff, external hospital departments, physician offices and vendors. - Answers all incoming inquiries from patients, providers, staff and others related to all aspects of practice operations. - Conducts follow-up with patients to ensure compliance with all testing, prescriptions and the plan of care. - May perform other duties as assigned. ## Qualifications **Required:** - High School Diploma or GED equivalent. - 2 years previous healthcare experience. - Experience in a customer service role. **Preferred:** - Bachelor’s degree. - Previous experience with an electronic medical record system. - Knowledge of medical terminology. ## Additional Information Northwestern Medicine is an equal opportunity employer (disability, VETS) and does not discriminate in hiring or em…