Patient Intake Coordinator

**Patient Intake Coordinator** **ENVITA | Full-Time | On-Site | Scottsdale, Arizona | Compensation: $25-$27 per hour** **Help Patients Feel Heard, Calm, Supported, and Confident From the First Call** Every day, patients and families contact Envita searching for hope, clarity, and options they may not have found elsewhere. Many are facing cancer, Lyme disease, complex chronic illness, uncertainty, fear, frustration, or emotional exhaustion. The Patient Intake Coordinator is often the first live voice a patient hears when they contact Envita. This role exists to ensure every caller is greeted with warmth, professionalism, empathy, and confidence, while also helping gather accurate preliminary information and connecting the patient to the appropriate Patient Care Coordinator or internal team member. This is not a traditional front desk or call transfer role. It is a mission-critical patient experience position that helps protect the quality of Envita’s first impression, supports responsive lead intake, and helps patients move to the right next step with clarity and confidence. **About Envita** Envita Medical Center is a nationally recognized integrative oncology and chronic disease treatment center located in Scottsdale, Arizona. Envita combines conventional medicine, advanced diagnostics, genomic science, immunotherapy, targeted therapies, and personalized treatment strategies to help patients facing cancer, Lyme disease, and other complex chronic illnesses. At Envita, patients are more than a diagnosis. Every patient is treated with compassion, dignity, respect, and an unwavering commitment to delivering an exceptional care experience. **Why the Job Exists** Envita is experiencing growth as more patients and families seek innovative care options beyond conventional approaches. As call volume and patient interest increase, Envita must ensure that every patient receives a calm, compassionate, high-quality first response even when a Patient Care Coordinator is unavailable. The Patient Intake Coordinator role exists to: - Answer incoming patient calls with warmth, professionalism, and empathy. - Create a positive first impression of Envita. - Help patients feel heard, respected, and supported. - Complete accurate partial intake questions when appropriate. - Help qualify inbound leads and guide appropriate patients to the right next step. - Respond to approved emails and text messages related to patient onboarding, intake readiness, and next-step communication. - Field high-level patient-related text messages between calls and route clinical, urgent, or sensitive matters appropriately. - Document patient information clearly and correctly in Salesforce or the appropriate system. - Route patients to the right Patient Care Coordinator or internal team member. - Reduce patient anxiety and confusion. - Protect communication quality, responsiveness, and follow-through. - Support a smooth handoff into the patient journey. This role is important because patients may not remember every detail of the first call, but they will remember how they were treated. **Position Summary** The Patient Intake Coordinator provides compassionate, professional phone-based support for prospective patients and families contacting Envita Medical Center. This individual answers incoming calls, listens carefully, gathers preliminary patient information, completes partial intake questions when a Patient Care Coordinator is unavailable, documents information accurately, and ensures each patient is connected to the proper next step. Between calls, this role also supports patient onboarding communication by responding to approved emails and high-level text messages, documenting communication, routing questions appropriately, and helping ensure newly qualified patients receive timely follow-up from the appropriate Patient Care Coordinator or patient enrollment team member. The position also includes administrative support related to patient onboarding, including resp…