Patient Financial Counselor, Full Time, Days, 9am-5pm, Morristown, NJ

**Patient Financial Counselor** Responsible for providing financial assistance services to patients and family members. Handles inquiries from patients regarding the eligibility for Medicaid. Assists applicants with required paperwork, eligibility requirements and counseling on Medicaid guidelines. Collects money owed from patients and third-party payers to ensure timely recovery of the outstanding accounts receivable. **Principal Accountabilities:** - Obtains and documents patient demographic/financial information. - Requests authorization or referrals from insurance companies for at-risk patients to receive care. - Verifies insurance eligibility when applicable. Informs patient of payment options and financial assistance opportunities. - Advocates for patients by negotiating payment arrangements. - Prepares payment estimates based on treatment plans and insurance information such as deductibles, co-pay, etc. - Handles complex issues and problems and refers only the most complex issues to higher-level staff. - Provides leadership, coaching, and/or mentoring to a subordinate group. - Performs other related duties as assigned. **Schedule:** - Full time, Days - Monday – Friday - 9am-5pm ### Qualifications Required: 1. High School Diploma or equivalent. 2. 2+ years of work experience in customer service or relevant fields. Preferred: 3. Bilingual in Spanish ### About the Company At Atlantic Health, our promise to our communities is; Anyone who enters one of our facilities will receive the highest quality care delivered at the right time, at the right place, and at the right cost. This commitment is also echoed in the respect, development and opportunities we give to our more than 22,000 team members. Headquarters in Morristown, New Jersey, we are one of the leading non-profit health care systems in the nation. Our facilities and sites of care include: - Atlantic Health Morristown Medical Center, Morristown, NJ - Atlantic Health Overlook Medical Center, Summit, NJ - Atlantic Health Newton Medical Center, Newton, NJ - Atlantic Health Chilton Medical Center, Pompton Plains, NJ - Atlantic Health Hackettstown Medical Center, Hackettstown, NJ - Atlantic Health Goryeb Children's Hospital, Morristown, NJ - Atlantic Health CentraState Healthcare System, Freehold, NJ - Atlantic Medical Group - Atlantic Visiting Nurse - Atlantic Mobile Health - Atlantic Rehabilitation We have more than 900 community-based healthcare providers affiliated through Atlantic Medical Group. We have received awards and recognition for the services we have provided to our patients, team members and communities. Below are just a few of our accolades: - Chosen for 17 years by Fortune as one of the magazine’s “100 Best Companies to Work For." - Atlantic Health Morristown and Atlantic Health Overlook Named by Newsweek as two of the “World’s Best Hospitals” in 2026. - Atlantic Health Morristown and Atlantic Health Overlook ranked within the top three hospitals in New Jersey by U.S. News & World Report’s 2025-2026 Best Hospital rankings. - Atlantic Health scored four “A” grades by The Leapfrog Group in its Fall 2025 Hospital Safety Grades, performance measures reflecting errors, accidents, injuries and injections, as well as systems hospitals have in place to prevent harm. - Atlantic Health Morristown and Atlantic Health Overlook are New Jersey's only hospitals to be named among America's 50 Best hospitals by Healthgrades in 2026. - Named by Becker's Healthcare as one of the "165 Top Places to Work in Healthcare – 2026. - Atlantic Health Morristown, Atlantic Health Overlook, Atlantic Health Chilton and Atlantic Health Newton all Forbes Top Hospitals for 2026. - Named by Newsweek as one of America’s Greatest Workplaces for Inclusion & Diversity 2025. - Atlantic Health rated LEVEL 9 - 2025 CHIME Digital Health Most Wired. Atlantic Health offers a competitive and comprehensive Total Rewards package that supports the health, financial security, and well-being of all team me…