Patient Financial Advisor

Join our team as a Patient Financial Advisor at the INTEGRIS Health 5300 Building, in Oklahoma City, OK. Join our team as a Patient Financial Advisor at the INTEGRIS Health 5300 Building, in Oklahoma City, OK. **Get to Know Your Team** - INTEGRIS Health, Oklahoma's largest not-for-profit health system, is seeking a dedicated caregiver to join us in our mission to partner with people to live healthier lives. - Benefits of being an INTEGRIS Health caregiver include front-loaded PTO, medical benefits through the extensive INTEGRIS Health network, financial assistance for continued education, 24/7 mental health support and more. - Take your first step toward growing your career by joining us. ### Responsibilities The Patient Financial Advisor serves as the primary contact for all patient billing inquiries. Acts as a liaison between INTEGRIS and patients, providers, and payers for all post-care matters related to account resolution. Provides information regarding billing practices, policies, and patient billing statements. Assists patients in understanding billing statements to ensure swift resolution of outstanding balances. - Patient Relations & Account Resolution: - Resolve self-pay account issues, including billing disputes, collections, and compliance investigations. - Manage patient contacts to gather information on payments, billing, and financial assistance. - Educate patients on insurance coverage, patient responsibilities, and financial programs. - Contact various billing groups (insurance payors, vendors, etc.) to resolve account payments issues including but not limited to denials and underpayments. - Coordination & Compliance: - Ensure collaboration with departments and agencies to meet patient needs. - Interpret and maintain compliance with regulations (e.g., EMTALA, HIPAA, Fair Debt Collection Practices Act, IRS 501r, Regulation F). - Make complex decisions and work independently. - Epic Systems Management: - Verify, collect, and update patient demographics, insurance, and payment information. - Review accounts for accuracy and follow-up with patients before referring to collections. - Document all account actions to ensure accuracy and quality. - Customer Service & Education: - Respond to patient inquiries and educate on billing policies, insurance, and managed care. - Provide excellent service in a professional and compassionate manner, by navigating inbound and outbound communications by phone, mail, email, digital, live chat, and system digital communications. - Reports to assigned supervisor This position may have additional or varied physical demand and/or respiratory fit test requirements. Please consult the Physical Demands Project SharePoint site or contact Risk Management/Employee Health for additional information. Normal office conditions. ### Qualifications - Strong knowledge of healthcare billing, insurance, and compliance regulations in areas of hospital, physician, and specialty billing. - Able to manage sensitive information with confidentiality. - Excellent verbal and written communication and critical thinking skills. - Willingness to maintain a continued knowledge base of insurance and patient healthcare billing and collections compliance and practices. - 4 years of experience in healthcare insurance billing, denial management, insurance resolution/follow-up, cash posting, patient financial services, healthcare billing customer service, or any combination of thereof. - 5 years of patient access experience may also be considered. - 2 years of medical billing experience may be considered for candidates with bachelor’s degree in healthcare or related field, or 3 years of experience with the completion of certification in a healthcare program such as medical coding. - Revenue Cycle or Patient Access certifications and Epic EMR experience preferred. - Must obtain Revenue Cycle or Patient Access related certification within 1 year of hire (Certified Revenue Cycle Representative or Certified Healthcare A…