Patient Experience Coordinator

### Lattimore Physical Therapy is seeking an experienced full-time medical secretary in our fast-paced private practice. The candidate must be a team player who is dependable, and hard-working. **The Position**: The role of a Medical Secretary is the face of our practice, responsible for structuring patient flow, streamlining all operations, and providing administrative support to our physical therapist and leadership. ***Essential Competencies*** - Excellent organizational skills with high attention to detail. - Excellent written and verbal communication skills. - Excellent social and emotional intelligence. The primary duties of this position include, but are not limited to: - Greet visitors and patients, check-in and check-out, and direct to appropriate personnel. - Schedule and confirm patient appointments. - Answer telephones - Collect patient information and verify insurance coverage. - Scan documents - Routes faxes and electronical records. - Knowledge with HIPAA and privacy compliance laws. - No-fault and workers' compensation claim verification and follow ups - Complete medical records request - Operate office equipment, such as voice mail messaging systems, and use word processing, spreadsheet, or other software applications - Required to work a flexible schedule, days, evenings. ### - Medical Front Desk Receptionist: 1 year (Preferred) - Verification of Insurance: 1 year (Preferred) - Computer skills: 1 year (Preferred) - 401(k) Matching - Dental Insurance - Health Insurance - Vision Insurance - Paid Time Off - Paid Sick Time - Paid Holidays - Life Insurance and AD&D - Long Term Disability - Clothing Allowance - Employee Assistance Program - Personal Training and Gym Discounts - Financial Wellness Programs - Hotel and Travel Discounts