Patient Care Specialist

We are looking for a detail-oriented and highly organized Surgical Scheduler to support our Orthopedic Surgeon. In this role, you’ll coordinate surgeries, book pre- and post-op appointments, and serve as the key point of contact between patients and providers. 40 hours per week. Monday-Friday **General Description:** The Patient Care Specialist acts as a liaison between providers and patients to coordinate tests, procedures, appointments, and book surgeries as well as providing required medical documentation and basic education when communicating with patients. **Essential Duties and Responsibilities:** - Perform follow up related to past, present or future office visits of patients for their designated providers; - Schedule surgery to include booking, booking pre/post-op appointments and follow up on clearance and documentation in the patient’s medical record; - Complete paperwork (i.e., disability, worker’s comp, PT referrals and prior authorizations) as needed; - Receive/mail/fax/scan PT, surgical documents and all correspondence from referring physicians as needed; - Handle all appointment rescheduling for providers as needed; - Respond to incoming task/calls from Call Center/ Front End to override/accommodate emergency appointments as well as all necessary patient calls; - Coordinate providers schedule to include, but not limited to meetings, attorney conferences, cases, appointments and provide communication to provider; - Obtain necessary patient information to include, but not limited to medical necessity, medical records, medical transportation auth, home care orders and evaluations, referrals, PT prescriptions; - Communicate with case managers regarding care as needed; - Other responsibilities as needed/assigned. **Qualifications:** - High school diploma required, associate or bachelor’s Degree preferred; - 3 years of experience working in an office setting, medical setting preferred; - Surgical scheduling experience and/or LPN license and experience a plus; - Proficiency with Microsoft Office required; experience with an EMR a plus; - Exceptional written, verbal and interpersonal communication skills; - Highly organized with strong attention to detail; - Valid driver’s license and vehicle for needed travel depending on staffing and needs #eop