Patient Care Coordinator

## Description **Help Others Hear More Clearly - Join us as a Patient Care Coordinator at Belton Hearing Care Clinic in Plain City , OH!!!!** As our Patient Care Coordinator (PCC), you’ll be the first friendly face patients see and the steady presence that keeps our clinics running smoothly. This role is central to creating a welcoming, organized, and compassionate experience, building lasting patient relationships, supporting their journey to better hearing, and ensuring our clinic flows efficiently day in and day out. **What You’ll Do** - Greet and screen patients to determine how we can best support them - Answer questions about services and promotions - Spot potential leads and keep patient flow running smoothly - Manage scheduling, daily office tasks, and financial and administrative duties - Handle insurance verification, inventory, and patient records - Partner with clinic and home office teams to support operations - Assist with marketing efforts, events, outreach, and patient retention activities **Who Thrives in This Role** - Eager learners whose career is centered around working in a medical practice - Strong multi-taskers with solid problem-solving skills - Punctual, reliable professionals - Individuals who genuinely love helping others **Why It’s Rewarding** You’re not just managing an office, you’re making a meaningful difference by helping patients feel supported, understood, and cared for throughout their journey to better hearing health. **Full Time**: Monday through Friday, 36 - 40 hrs a week. No Weekends and No Evenings. **Location:** Plain City, OH **Compensation:** $19.00 -$21.00 an hour. - Pay is commensurate with experience and qualifications. - Monthly Bonus Opportunities **Essential Duties and Responsibilities:** - Provide the first contact for patients who call or come in to schedule an appointment or inquire about our services. - Screen calls, identify better hearing candidates and facilitate excellent service by providing the information necessary to secure an appointment. - Schedule and confirm appointments and conduct outbound retention calls to patients. - Coordinate provider’s schedule and ensure the smooth and efficient flow of patient care while in the office. - Check patients in and out, collect and record payments, track revenue and accounting activities to include: end of day close, bank deposits, posting of charges, entering invoices, payments and insurance claim processing. - Maintain all daily, weekly and monthly reports and tracking documents. Respond to home office requests in a timely manner. - Verify patient information, billing/insurance data, collect and process documentation and maintain patient charts to include the filing of all patient records. - Work with insurance and workers compensation agencies to facilitate authorizations and benefit verification. - Responsible for a variety of administrative tasks such as typing, filing, office supply inventory, and mail. - Verify the status of and checking in hearing aids and repairs and track/maintain product inventory. - Work with the hearing care provider on grassroots marketing efforts that may include compiling physician packets, coordinating educational seminars, and sending recall letters. - Track marketing calls and inquiries from initial contact through the point of sale - Responsible to open and close the office on a daily basis and ensure the reception area is well maintained. - Training support for other location front office staff, as may be appropriate **Education and Experience Requirements:** - A minimum of 10 years office management experience in a customer driven industry is a plus. - High school diploma or equivalent (GED) **Required Skills:** - Strong computer skills - Experience with word processing and database software. - Excellent interpersonal skills that allow effective working relationships with a diverse, patient, colleague, and vendor population. This includes listening, sales and problem-solving skills. -…