Patient Care Coordinator

**Help People Reconnect to the Moments That Matter** At Miracle-Ear, we believe **hearing care is about more than technology — it’s about people, relationships, and restoring connection to life’s most meaningful moments.** For over **75 years**, Miracle-Ear has helped more than **50 million people** rediscover the joy of hearing. Our mission is simple: **We care for every patient with Honesty, Integrity, and Compassion while delivering the highest quality hearing healthcare possible.** We are looking for a **service-driven, organized, and people-focused professional** to join our team as a **Patient Care Coordinator**. This role is ideal for someone who thrives on helping others, enjoys building relationships, and takes pride in creating an exceptional patient experience. As the **first person our patients interact with**, you play a critical role in shaping their entire experience with our clinic. **Why This Role Matters** Many of our patients come to us after struggling with hearing loss for years. Some are nervous. Some are frustrated. Some are simply hoping for a better solution. **Your ability to welcome them, guide them, and support them through their visit can truly change someone’s life.** The right person for this role understands that **great customer service is not just about answering phones—it’s about making people feel valued, heard, and cared for.** **What You’ll Do** **Create Exceptional Patient Experiences** - Serve as the **first point of contact for patients** both in person and on the phone. - Welcome every patient with professionalism, warmth, and genuine care. - Set expectations for appointments and guide patients through their visit. - Resolve patient questions or concerns with empathy and confidence. **Manage the Patient Journey** - Schedule and confirm appointments through inbound and outbound calls. - Ensure patients stay engaged in their hearing care journey. - Communicate important patient information to the Hearing Care Professional. **Support Clinic Operations** - Collect and record patient payments. - Maintain accurate patient records and database information. - Assist with hearing aid maintenance, cleaning, and minor troubleshooting. **Support Growth & Community Engagement** - Assist with office promotions, marketing initiatives, and social media engagement. - Help educate patients about hearing care accessories and services. - Contribute to the positive culture and success of the clinic. **The Type of Person Who Thrives in This Role** The best Front Desk Associates in our organization share a few common traits: ✔ They genuinely **enjoy helping people** ✔ They stay **organized and proactive** in a fast-paced environment ✔ They communicate clearly and confidently ✔ They bring **positive energy** to the workplace ✔ They take pride in delivering **exceptional service** If you naturally create positive experiences for others, **this could be a perfect fit.** **Experience That Helps You Succeed** We welcome candidates who have experience in roles such as: - Front Desk Receptionist - Medical Receptionist - Patient Care Coordinator - Office Administrator - Customer Service Specialist - Clinic Coordinator - Hospitality or Service Industry Roles **Why Join Our Team** At Miracle-Ear, you’ll experience the **entrepreneurial spirit of a local clinic combined with the support and technology of a global leader.** With **over 1,500 locations across the United States**, Miracle-Ear combines the **personal care of a local business with the resources, training, and technology of a global leader.** We are proud to be part of **Amplifon**, the world’s leading hearing care retailer. We invest in our team members with **training, mentorship, and opportunities for growth**, because we believe great employees build great patient experiences. Through the **Miracle-Ear Foundation**, we also give back to the communities we serve by helping provide hearing care to those in need. **Our Core Values** Our culture is built on…