Patient Care Center Specialist

# Patient Care Center Specialist (Call Center / Telehealth Support) **Location:** Livonia, MI (Hybrid Eligible After 90 Days) **Schedule:** Full-Time | Monday–Friday | 8:30 AM – 4:30 PM **Pay:** **$17.00–$19.00/hour** (based on experience) ## Join a Team That Makes a Difference Mind Health Group is a growing Michigan-based behavioral health practice dedicated to providing compassionate, accessible psychiatric and therapy services through telehealth. Every phone call we answer is an opportunity to make someone's day a little easier and help them take the first step toward better mental health. We're looking for someone who is friendly, organized, dependable, and enjoys helping others. If you thrive in a fast-paced environment, enjoy working with technology, and want to be part of a supportive team that genuinely cares about its employees, we'd love to meet you. ## What You'll Do As a Patient Care Center Specialist, you'll be the first point of contact for many of our patients and play an essential role in creating a positive experience from the very first call. Responsibilities include: - Answer incoming patient calls with professionalism, empathy, and efficiency - Schedule new and existing patient appointments - Verify patient information and update electronic medical records - Assist patients with telehealth appointments and basic technical support - Communicate with providers and internal departments to ensure seamless patient care - Document interactions accurately within our electronic medical record system - Maintain patient confidentiality and HIPAA compliance - Deliver exceptional customer service while managing multiple priorities ## What We're Looking For - Excellent customer service and communication skills - Professional, positive, and compassionate phone presence - Comfortable learning new software and technology - Strong attention to detail and organizational skills - Ability to multitask in a fast-paced environment - Previous healthcare, medical office, scheduling, or call center experience preferred - High school diploma or equivalent required ## Benefits & Perks We believe in taking care of the people who take care of our patients. **Full-time team members enjoy:** - Competitive hourly pay ($17.00–$19.00/hour based on experience) - Medical, dental, and vision insurance - 401(k) with a **4% company match** - Generous Paid Time Off (PTO) - Paid Michigan Sick Time - **Two paid Mental Health Days** each year - Paid bereavement leave, jury duty - Hybrid work opportunity after 90 days (one remote day per week based on performance) - Ongoing training and professional development - Supportive leadership and opportunities for growth within a rapidly expanding organization ## Why Mind Health Group? At Mind Health Group, you're more than just an employee—you become part of a team that believes kindness, collaboration, and integrity matter. We celebrate wins together, support one another through challenges, and are passionate about improving the lives of the patients we serve every day. If you're looking for meaningful work with a company that values both its patients and its employees, we'd love to hear from you. **Apply today and become the welcoming voice that helps connect patients with the care they deserve.**