Patient Accounts - KOC Central Business Office

## Description Are you passionate about helping orthopaedic patients? Do you want to be part of the largest orthopaedic provider in Eastern Tennessee? Join theFinancial Services team at KOC in our Revenue Cycle Department, where we provide personalized care in a collaborative and supportive environment. We are currently seeking a full-time **Patient Collections Specialist** who is committed to providing superior service and eager to grow within a highly respected orthopaedic practice at our Central Business Office. At Knoxville Orthopaedic Clinic, our purpose is to improve lives through patient-centered care — every patient, every time. And we've been doing just that since our founding in 1930. **Key Responsibilities:** - Managing patient balances after insurance processing - Monitoring accounts with delinquent patient balances - Processing bankruptcies - Communicate with patients regarding information or requested documentation - Reviewing patient balances for outsourcing to collections **Preferred Experience and Qualifications:** - 1+ years of experience in a medical office billing or similar - Experience with patient or customer collections - Maintain patient confidentiality and compliance standards - Excellent communication skills, both verbal and written - Ability to thrive in a collaborative, team-oriented environment and independently - Dedication to providing exceptional patient care and service **Why Join KOC:** - Full-time and part-time schedule with flexibility - Training and mentorship in orthopaedics - Strong collaboration with referring orthopaedic surgeons - Modern, well-equipped facilities in a trusted clinical setting - Purpose-driven culture focused on delivering great outcomes and improving lives We offer competitive pay and an excellent benefits package, including: Low-cost high-quality medical, dental, and vision coverage 401(k) with profit sharing Life insurance and long-term disability Generous paid time off (PTO) UKG Wallet Partner - On Demand Pay Employee discounts and much more Knoxville Orthopaedic Clinic was proudly recognized as a Top Workplace for 2025! Apply today to become part of a team making a difference in orthopaedic care — every patient, every time.