PATIENT ACCESS SPECIALIST - VHFM - Part Time

**Position Title: Patient Access Specialist** **Department: Business Office/Clinics** **Level I Supervisor’s Title: Revenue Cycle Manager/Clinic Managers** **Level I – General Front Desk, Clinic or Hospital** **A. Position Summary:** Responsible for registering patients efficiently and accurately, greeting patients and visitors in person or by phone, and verifying insurance eligibility. **B. Principle Functions and Responsibilities:** - Registers all patients for both acute and ambulatory settings. - Coordinates night quick admit registration from hardcopy form to permanent computer records. - Monitors patient census and notifies appropriate Department Manager of admission status. - Pre-registers any necessary patient accounts and maintains those preregister accounts by completing them after patient arrives or is discharged. - Responsible for scanning all patient registration forms into electronic medical record system. - Maintains standing orders for Laboratory patients. - Receives notification of patient discharges from nursing station and enters discharges into computer. - Collects and processes copays, deductibles, and co-insurance payments from patients via in-person or over the phone. - Processes incoming mail and distributes to appropriate departments. For payments received via mail, logs patient account numbers on checks, and places remittance slips in the daily folder. - Responsible for scanning patient insurance remits into appropriate file folders. - Responsible for occasional duties of monitoring and organizing incoming faxes and print jobs related to the hospital-wide copy and fax machines. - Maintains positive and effective relations with co-workers, other departments, patients, and visitors. - Generates estimates of procedures/services/visits for patients. - Attends meetings and completes assigned trainings as required. - On occasion, may be required to work holidays, overtime, night or weekend shifts. - Required to cross-train in all registration areas and will rotate to work a shift in each area at least once per quarter. - Answers multi-line phones and/or serves as switchboard operator for all incoming calls; transfers to appropriate areas, when necessary. - Validates prior authorization information from external providers. - Notifies appropriate staff/department of patient arrival for STAT procedures or exams. - Calls patients for appointment reminders for upcoming appointments (typically, next day appointments). - Schedules patients according to provider scheduling preferences. - May occasionally assist with registration audits and corrections. - Performs other duties as assigned or requested. **C. Position Qualifications:** - Minimum Education: High school diploma or equivalent. - Minimum Experience and Skills: Prior experience in a hospital business office or admitting office. - Demonstrated proficiency in terms of computer-based word processing, spread sheet and database management. - Ability to operate a hospital-wide telephone switchboard. Data entry and customer service experience a plus. - Certification, Registration or Licensure: None required **Physical Requirements (level I & II):** A. Sitting and working at a computer, walking, B. Lifting, reaching, hand eye coordination, speaking. C. Must be able to read, write, and speak English clearly. **Working Conditions (level I & II):** A. Primarily works in an office setting. B. Potential exposure to patient elements in general. C. Blood Borne Pathogens – potential exposure to blood, body fluids or tissues.