Patient Access Specialist- Registration

**Working title:** Patient Access Specialist - Registration **Classification title:** Patient Access Specialist **Division:** Community Health Center **Program:** Main Clinic- Billings **Reports to:** Registration Team Coordinator **FLSA status:** Non-Exempt: Full-Time **Schedule:** Monday-Thursday 10am to 7pm; Friday 830am to 530pm **Wage Range:** $18.15 to $21.74 hourly; depending on number of years of transferrable experience and internal equity ### Overview: Serving the Yellowstone County community and south-central Montana for nearly 50 years, RiverStone Health is an essential provider of personal and public health services. Health, Education, Leadership and Protection – HELP is what we do. From medical, dental and behavioral healthcare; home care and hospice; public health services like immunizations, WIC, health promotion and restaurant inspections; and educating the next generation of health professionals, our expertise spans all ages and stages of life. Underlying principles of access, affordability, compassion and quality in all interactions, RiverStone Health improves life, health and safety for all of the communities we serve. ### Job Summary: The Patient Access Specialist is the first point of contact for patients and plays a vital role in ensuring timely, equitable, and compassionate access to care. This position provides exceptional customer service to individuals from diverse cultural, linguistic, and socio-economic backgrounds while performing scheduling, , and care coordination tasks in a fast-paced clinical environment. The Patient Access Specialist supports providers and care teams by facilitating preventive care outreach, managing chronic disease follow-up scheduling, and connecting patients to appropriate resources across the health center. ### Essential Functions/Major Duties and Responsibilities: Patient Access Services 95% - Serve as first point of contact for patients by providing high-quality, empathetic, trauma‑informed customer service to patients from diverse cultural, linguistic, and socio‑economic backgrounds; communicate clearly in person, by phone, and through approved digital channels. - Verify identity and maintain accurate, up-to-date patient records, demographics, communication preferences, ensure all consents and required forms are completed and documented accurately. - Verify insurance eligibility and communicate insurance-related information to patients clearly and professionally. - Support billing staff by ensuring accurate front-end data collection. - Prepare forms, letters, and reports as requested by clinical or administrative staff. - Schedule and reschedule appointments for primary care and integrated services; maintain schedule integrity, including appointment types, same‑day or urgent slots, and waitlists. - Document all calls, messages, outreach attempts, and patient interactions in the EHR with accurate encounter types and timestamps. - Coordinate patient access to transportation, enabling services, and social needs resources to reduce barriers to care and support health equity. - Arrange interpreter services and document language preferences to support culturally responsive care. - Support telehealth visits by educating patients and staff, assisting with basic troubleshooting, ensuring visit readiness, and completing registration. - Use care‑gap reports and outreach processes to schedule preventive care, wellness visits, chronic condition follow‑ups, and other recommended services; document outreach activities and escalate complex needs as appropriate. - Use de‑escalation techniques when needed and escalate clinical, safety, or grievance concerns according to policy while maintaining compassion, confidentiality, and professionalism. - Demonstrate reliability, punctuality, and the ability to manage competing priorities in a fast-paced environment. - Contributes to a positive work environment by consistently modeling RiverStone Health’s Mission, Vision, and Values through resp…